Remote Overnight Intake Specialist — Impact & Growth

Job Duck, LLC; Colombia; Remote; COP 40,758,000 - 43,542,000; Full time

Benefits offered by this job

Monthly compensation 1142–1220 USD

Paid time off

Parental leave

Professional development and training

Dedicated team support

Work with values-aligned clients

Job summary

Job Duck, LLC is seeking an Overnight Intake Specialist to support US-based clients outside standard business hours. You will guide leads through the intake process, collect critical case information, and assist with case management during slower periods.

The ideal candidate is dependable, highly organized, and capable of working independently with strong attention to detail. Remote role requires English communication and Spanish-speaking capabilities, with a schedule 7:00 PM–3:00 AM EST Mon–Thu

Qualifications

• Minimum of 2 years of inside sales or phone-based selling experience.
• Strong verbal and written English communication skills.
• Exceptional attention to detail and accuracy.
• Ability to balance empathy with urgency when assisting clients.
• Demonstrated ability to follow structured processes, procedures, and checklists.
• Strong judgment and decision-making skills, including prioritization and escalation.
• Ability to work independently in a remote environment.
• Self-motivated with the ability to work with limited supervision.
• Strong customer service and relationship-building skills.
• Results-oriented mindset with accountability and continuous improvement.
• Reliable computer setup (laptop/PC, headset, stable internet).
• Quiet, distraction-free remote work environment.

Responsibilities

• Respond to new web and chat leads immediately, initiate calls during permitted hours, or communicate by text/email.
• Close each shift with a detailed handoff summary to support reconciliation.
• Process electronic signatures and documents received overnight.
• Perform batch data entry updates and lead record corrections during quiet hours.
• Build and prioritize the morning callback queue with case-ready notes for follow-ups.
• Monitor after-hours lead captures, verify record creation, enrich lead information, identify matters needing attorney review.
• Manage Spanish-speaking after-hours callers from initial contact through resolution.

Skills

Inside Sales

Phone-based Selling

English Communication

Attention to Detail

Remote Work

Independent Work

Job description

Job Duck, LLC is seeking an Overnight Intake Specialist to support US-based clients outside standard business hours. You will guide leads through the intake process, collect critical case information, and assist with case management during slower periods.

The ideal candidate is dependable, highly organized, and capable of working independently with strong attention to detail. Remote role requires English communication and Spanish-speaking capabilities, with a schedule 7:00 PM–3:00 AM EST Mon–Thu