Intake Specialist | Sales Intake & Client Support Specialist

Job Duck; Colombia; Presencial; COP 47.128.378 - 49.997.062; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Referral bonuses

Parental leave

Professional development opportunities

Descripción de la vacante

A remote employment company is seeking an Intake Specialist for client support in immigration legal services. The role involves handling calls, scheduling appointments, and converting leads into clients. The ideal candidate has 1-2 years of experience in Immigration Law, is tech-savvy, and can communicate clearly in Spanish and English. Benefits include monthly compensation ranging from $1150 to $1220, paid time off, and professional development opportunities.

Formación

• 1-2 years of experience in Immigration Law.
• Proficient in Spanish and English for client interaction.
• Reliable computer setup with stable internet.

Responsabilidades

• Handle incoming calls and guide clients through the intake process.
• Convert leads into clients and maintain high service levels.
• Prepare and submit daily reports using Google Sheets.

Conocimientos

Customer service

Active listening

Sales and client conversion

Detail-oriented and organized

Clear communication

Tech-savvy and adaptable

Descripción del empleo

JOB DUCK IS HIRING AN INTAKE SPECIALIST | SALES INTAKE & CLIENT SUPPORT SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as an Intake Specialist and become the first point of contact for potential clients seeking immigration legal services. In this role, you will handle incoming calls, schedule appointments, and guide prospects through the intake process with professionalism and empathy. Your ability to actively listen, communicate clearly, and build trust will directly impact client conversion and overall business growth. If you thrive in a fast-paced environment, enjoy helping people, and are detail-oriented with strong follow-up skills, this position is for you.

Schedule

Monday to Friday from 8:00 AM to 5:00 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Preparing and submitting daily reports using Google Sheets
• Maintaining a high level of customer service and professionalism
• Answering all incoming calls promptly and professionally
• Converting leads into clients through effective communication and follow-up
• Collecting payments via the provided link
• Proactively informing clients about the fee
• Tracking pipeline and intake progress accurately
• Scheduling new appointments using Google Calendar

What We’re Looking For:

• At least one to two years of experience in Immigration Law
• Sales and client conversion
• Active listening and clear communication
• Tech-savvy and adaptable
• Detail-oriented and organized
• Ability to follow up consistently
• Comfortable speaking with clients in Spanish and English
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1150 USD to 1220 USD
• Paid time off.
• Referral and annual bonuses.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.