Bilingual Intake & Sales Specialist (Remote)

Job Duck; Colombia; On-site; Full time

Job description

JOB DUCK IS HIRING A SALES AND INTAKE REPRESENTATIVE

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

At Job Duck, we are looking for a bilingual Intake Specialist with a strong consultative sales approach to join a growing and fast-paced immigration-focused practice. In this role, you will serve as the first point of contact for prospective clients, guiding them through initial consultations and helping them confidently understand their next steps. Your day-to-day work will directly impact client experience, conversion outcomes, and overall firm growth by ensuring every interaction is handled with clarity, empathy, and professionalism. You will thrive in this role if you are naturally attentive, emotionally steady, and motivated by achieving measurable results while maintaining a high standard of client care. This opportunity is ideal for someone who enjoys meaningful conversations, takes ownership of outcomes, and is committed to long-term professional growth in a performance-driven environment.

Schedule:

Monday to Friday from 8:30 AM to 5:30 PM PST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Tracking individual performance metrics and continuously refine communication and sales skills
• Conducting client care follow-ups to ensure satisfaction and address additional needs
• Facilitating smooth handoffs to the legal team when clients are ready to proceed
• Following up consistently with prospective clients who have not yet retained services
• Maintaining accurate and detailed records in CRM systems
• Taking ownership of moving each consultation toward a defined outcome, including engagement, follow-up, or disqualification
• Responding to inbound leads and conducting consultations by phone and video
• Guiding prospective clients through next steps while ensuring clarity and confidence without providing legal advice
• Conducting post-intake sales calls and document client needs and expectations

What We’re Looking For:

• Availability to work full-time, Monday through Friday from 08:30 a.m. to 05:30 p.m. PST
• Fluent Spanish and English communication skills (written and spoken) required
• Previous experience in consultative sales or client-facing roles strongly preferred
• Experience in legal, financial, or real estate environments is a plus
• Comfortable handling multiple client interactions and maintaining detailed documentation
• Ability to work with performance metrics and continuously improve results
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.