Remote Outbound Live-Transfer Specialist

Langford Staffing; Medellín; À distance; COP 92 189 000 - 115 237 000; Plein temps

Résumé du poste

Langford Staffing is hiring Outbound Call Center Representatives for a client running high-volume consumer calling campaigns. You will contact company-provided leads through an automatic dialer, explain the purpose of the call, ask qualification questions, respond to objections, and connect qualified consumers with a sales representative.

You will not complete the final sale. Your primary objective is to turn outbound calls into qualified and accepted live transfers.

Qualifications

• Three or more years of experience in outbound call centre, telesales, appointment setting, lead generation, consumer qualification, or live transfers.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and telephone communication skills.
• Experience working toward call, transfer, appointment, conversion, or sales targets.
• Clear and professional spoken English.
• Ability to remain composed during rejection and difficult calls.
• Strong listening skills and the ability to adjust your response.
• Accurate CRM, call-note, and disposition habits.
• Ability to receive coaching and apply feedback.
• Full-time availability during U.S. Eastern Time calling hours.

Responsabilités

• Make continuous outbound calls through an automatic dialer.
• Deliver clear and professional call openings.
• Ask required qualification questions.
• Respond to consumers who are busy, skeptical, uninterested, or upset.
• Keep conversations moving without becoming aggressive.
• Explain why speaking with the sales representative may be helpful.
• Ask qualified consumers to complete an immediate live transfer.
• Introduce the consumer to the receiving representative.
• Enter accurate call notes and dispositions.
• Follow campaign scripts, qualification rules, and opt-out procedures.
• Meet hourly and daily call and transfer targets.

Connaissances

Outbound calls

Telesales

Appointment setting

Lead generation

Live transfers

Dialer software

Objection handling

Sales targets

English proficiency

CRM usage

Coaching feedback

Outils

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Description du poste

Langford Staffing is hiring Outbound Call Center Representatives for a client running high-volume consumer calling campaigns. You will contact company-provided leads through an automatic dialer, explain the purpose of the call, ask qualification questions, respond to objections, and connect qualified consumers with a sales representative.

You will not complete the final sale. Your primary objective is to turn outbound calls into qualified and accepted live transfers.