Remote Outbound Call Center Specialist — Live Transfers

Langford Staffing; Bogotá; Remote; COP 90,689,000 - 113,361,000; Full time

Job summary

Langford Staffing is hiring Outbound Call Center Representatives for a client running high-volume consumer calling campaigns. You will contact company-provided leads through an automatic dialer, explain the purpose of the call, ask qualification questions, respond to objections, and connect qualified consumers with a sales representative.

You will not complete the final sale. Your primary objective is to turn outbound calls into qualified and accepted live transfers.

Qualifications

• Three+ years in outbound call centre, telesales, appointment setting, lead generation, consumer qualification or live transfers.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and telephone communication skills.
• Experience working toward call, transfer, appointment, conversion or sales targets.
• Clear and professional spoken English.
• Ability to stay composed during rejection and difficult calls.
• Accurate CRM, call notes and disposition habits.
• Willingness to be coached and apply feedback.
• Full-time availability during U.S. Eastern Time calling hours.

Responsibilities

• Make continuous outbound calls through an automatic dialer.
• Deliver clear and professional call openings.
• Ask required qualification questions.
• Respond to consumers who are busy, skeptical, uninterested, or upset.
• Keep conversations moving without becoming aggressive.
• Explain why speaking with the sales representative may help.
• Ask qualified consumers to complete an immediate live transfer.
• Introduce the consumer to the receiving representative.
• Enter accurate call notes and dispositions.
• Follow campaign scripts, qualification rules and opt-out procedures.
• Meet hourly and daily call and transfer targets.

Skills

Outbound calling

Telesales

Lead generation

Consumer qualification

Live transfers

Appointment setting

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Langford Staffing is hiring Outbound Call Center Representatives for a client running high-volume consumer calling campaigns. You will contact company-provided leads through an automatic dialer, explain the purpose of the call, ask qualification questions, respond to objections, and connect qualified consumers with a sales representative.

You will not complete the final sale. Your primary objective is to turn outbound calls into qualified and accepted live transfers.