Remote Network Engineer: Service Assurance & Delivery

Emapta Global; Bogotá; Remote; COP 198,092,000 - 297,138,000; Full time

Benefits offered by this job

20 vacation days

Laptop provided

Direct exposure to clients

Upskilling via Emapta Academy

Job summary

Emapta Colombia is seeking a Network Engineer (Service Assurance & Delivery) to safeguard client networks across Australia. You will configure, monitor, and troubleshoot complex environments, delivering service assurance and delivery for MSP clients.

This remote, indefinite-term role offers 5-day work week, 20 vacation days, a customized laptop, and direct exposure to clients. Join a diverse team with ongoing upskilling and international exposure.

Qualifications

• 3 to 5 years of experience as a Network Engineer.
• Experience with FortiGate, Palo Alto, Cisco, Juniper and Aruba.
• VPNs and firewall configurations.
• Knowledge of BGP, DNS, DHCP, and SNMP.
• Experience with network monitoring platforms and ticketing or service management systems.
• Experience in an MSP or telecom environment with Azure and AWS.
• Excellent verbal and written English communication with customers, carriers, and partners.
• Ability to work autonomously within a distributed team and meet deadlines.

Responsibilities

• Configure and maintain network hardware and software.
• Monitor managed networks to proactively detect issues.
• Troubleshoot incidents with customers, partners, carriers under SLAs.
• Follow change control procedures for firmware upgrades and patches with rollback plans.
• Participate in on-call roster for technical support.
• Provide technical assistance to internal and external customers.
• Attend customer sites to support network operations.
• Develop and maintain technical documentation.

Skills

FortiGate

Palo Alto

Cisco

Juniper

Aruba

VPNs

Firewall Configs

BGP

DNS

DHCP

SNMP

Network Monitoring

MSP Experience

Azure

AWS

English Proficiency

Job description

Emapta Colombia is seeking a Network Engineer (Service Assurance & Delivery) to safeguard client networks across Australia. You will configure, monitor, and troubleshoot complex environments, delivering service assurance and delivery for MSP clients.

This remote, indefinite-term role offers 5-day work week, 20 vacation days, a customized laptop, and direct exposure to clients. Join a diverse team with ongoing upskilling and international exposure.