NOC Engineer

Emapta Global; Colombia; A distancia; COP 115.127.791 - 172.691.687; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully customized laptop and peripherals

20 vacation days

Unlimited upskilling through training courses

Descripción de la vacante

A leading telecommunications innovator is seeking a NOC Engineer to ensure seamless connectivity and support global telecom performance. The role involves monitoring network performance, troubleshooting issues, managing incident resolutions, and applying updates in a work-from-home setup. With a focus on technical expertise and a 24/7 working environment, candidates should have a background in network operations, preferably with a degree in Computer Science or related fields. This full-time position offers extensive opportunities for professional growth.

Formación

• 1 to 3 years of experience in network operations.
• Excellent troubleshooting and analytical skills.
• Ability to work in a 24/7 environment with rotating shifts.

Responsabilidades

• Monitor network performance, servers, and critical systems.
• Respond promptly to alerts to minimize downtime.
• Diagnose and resolve network issues.

Conocimientos

Network monitoring

Troubleshooting

Analytical skills

Knowledge of TCP/IP

Familiarity with ITIL processes

Educación

Bachelor's degree in Computer Science, Information Technology, or related field

Herramientas

SolarWinds

Nagios

Zabbix

Descripción del empleo

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Make your mark in global network operations.

Ensure seamless connectivity and support worldwide telecom performance with precision and skill. This role offers an international opportunity to solve real‑world network challenges, strengthen your technical expertise, and contribute to the reliability of systems used across borders‑all without relocating. Step into a future‑focused environment where your skills power global uptime and lasting impact.

Job Description

As a NOC Engineer, you will monitor network performance, troubleshoot issues, manage incident resolutions, and support infrastructure reliability. You will analyze alerts, apply updates, document incidents, and work closely with cross‑functional teams to maintain smooth network operations and continuous service availability.

Job Overview

• Employment type: Indefinite term contract, Full‑time
• Shift: Day shift, 02:00 PM – 11:00 PM (Colombian Time), Wednesdays to Sundays
• Work setup: Work From Home
• 5 days work week
• Work‑from‑home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Direct exposure to our clients
• Diverse and supportive work environment
• Prime office locations in Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• 1 to 3 years of experience
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Strong understanding of TCP/IP, DNS, DHCP, VPN, firewalls
• Experience using NOC monitoring tools (SolarWinds, Nagios, Zabbix, etc.)
• Familiarity with ITIL processes and incident management
• Excellent troubleshooting and analytical skills
• Ability to work in a 24/7 environment with rotating shifts

Preferred Qualifications

• Certifications such as CCNA, CompTIA Network+, or equivalent
• Experience with cloud platforms or virtualization technologies
• Knowledge of scripting languages for automation (Python, PowerShell, etc.)

Your Daily Tasks

Network Monitoring

• Monitor network performance, servers, and critical systems
• Respond promptly to alerts to minimize downtime
• Diagnose and resolve network issues
• Escalate incidents and document root‑cause analyses

Maintenance & Support

• Perform routine health checks
• Apply patches, updates, and configuration changes

Communication & Coordination

• Work with network engineers, system administrators, and vendors

Reporting & Documentation

• Maintain accurate event logs and performance metrics
• Prepare daily, weekly, and monthly health reports
• Recommend improvements for tools and processes
• Stay updated with industry best practices and emerging technologies

About the Client

Empowering Connectivity Through Intelligent Network Solutions – a fast‑growing telecommunications innovator dedicated to delivering reliable, high‑performance internet and network services across communities and enterprises. They combine modern infrastructure, advanced technology, and customer‑focused engineering to ensure seamless, scalable connectivity.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology
• Outsourcing and Offshoring Consulting

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