Network Engineer (Service Assurance and Delivey)

Emapta Global; Bogotá; À distance; COP 198 092 000 - 297 138 000; Plein temps

Avantages offerts par ce poste

20 vacation days

Laptop provided

Direct exposure to clients

Upskilling via Emapta Academy

Résumé du poste

Emapta Colombia is seeking a Network Engineer (Service Assurance & Delivery) to safeguard client networks across Australia. You will configure, monitor, and troubleshoot complex environments, delivering service assurance and delivery for MSP clients.

This remote, indefinite-term role offers 5-day work week, 20 vacation days, a customized laptop, and direct exposure to clients. Join a diverse team with ongoing upskilling and international exposure.

Qualifications

• 3 to 5 years of experience as a Network Engineer.
• Experience with FortiGate, Palo Alto, Cisco, Juniper and Aruba.
• VPNs and firewall configurations.
• Knowledge of BGP, DNS, DHCP, and SNMP.
• Experience with network monitoring platforms and ticketing or service management systems.
• Experience in an MSP or telecom environment with Azure and AWS.
• Excellent verbal and written English communication with customers, carriers, and partners.
• Ability to work autonomously within a distributed team and meet deadlines.

Responsabilités

• Configure and maintain network hardware and software.
• Monitor managed networks to proactively detect issues.
• Troubleshoot incidents with customers, partners, carriers under SLAs.
• Follow change control procedures for firmware upgrades and patches with rollback plans.
• Participate in on-call roster for technical support.
• Provide technical assistance to internal and external customers.
• Attend customer sites to support network operations.
• Develop and maintain technical documentation.

Connaissances

FortiGate

Palo Alto

Cisco

Juniper

Aruba

VPNs

Firewall Configs

BGP

DNS

DHCP

SNMP

Network Monitoring

MSP Experience

Azure

AWS

English Proficiency

Description du poste

Shape Enterprise Network Resilience Across Australia's Expanding Business Connectivity Landscape

Enterprise connectivity is the backbone of Australia's digital economy, and network reliability is mission-critical. As a Network Engineer (Service Assurance & Delivery), safeguard business operations through advanced network troubleshooting, security, and service delivery. Establish a long-term international career with Emapta, offering professional growth and the Top 1% experience for Top 1% talent.

Job Overview

• Employment type: Indefinite-Term Type Contract
• Work setup: Work From Home
• 5-day work week
• Work-from-home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

Essential Qualifications

• 3 to 5 years of experience as a Network Engineer
• Demonstrated experience with networking platforms such as FortiGate, Palo Alto, Cisco, Juniper, and Aruba
• Demonstrated experience managing VPNs and firewall configurations
• Sound understanding of network protocols, including BGP, DNS, DHCP, and SNMP
• Experience with network monitoring platforms and ticketing or service management systems
• Previous experience in an MSP or telecommunications environment, including cloud platforms such as Azure and AWS
• Excellent verbal and written English communication skills, with the ability to engage with customers, carriers, and partners at all levels
• Ability to work autonomously within a distributed team, deliver internal projects, and meet deadlines

Desirable Qualifications

• Experience delivering carrier services, including fibre and enterprise Ethernet services or other Australian and New Zealand carrier products
• Exposure to SIP voice and mobile service delivery
• Vendor certifications in networking and security platforms
• Knowledge of ITIL or similar service management frameworks

Your Daily Tasks

Service Assurance

• Configure and maintain network hardware and software, including switches, routers, firewalls, wireless devices, and related equipment.
• Monitor managed network environments through system tools to proactively detect and resolve network issues before they affect customers.
• Troubleshoot and resolve network incidents in collaboration with customers, partners, and carriers within contracted Service Level Agreements (SLAs).
• Follow strict change control procedures to plan, document, and implement network changes, including firmware upgrades and patches, with clearly defined rollback plans.
• Participate in the on-call roster to provide technical support as required.
• Respond to phone inquiries and provide technical assistance to internal and external customers.
• Attend customer sites as needed to support network operations and resolve technical issues.
• Develop and maintain technical documentation, including network diagrams, configuration files, and operational runbooks.

Service Delivery

• Build, stage, and configure customer network devices according to approved designs and complete quality assurance (QA) checks before shipment.
• Perform technical activation and tests for new or modified services in coordination with carriers, field technicians, and customers.
• Collaborate with carriers to resolve technical issues during service orders, including test results, interface specifications, handover requirements, and faults identified during activation.
• Verify service activation, complete technical sections of service handover documentation, and transition services to the Service Assurance team with devices integrated into network monitors and configuration backup systems.
• Support Move, Add, Change, and Delete (MACD) requests, as well as managed device onboarding and offboarding processes, while maintaining accurate inventory records.
• Assist service delivery coordinators with technical inquiries related to at-risk orders and promptly elevate technical issues that could affect delivery timelines.
• Participate in technical projects as required.
• Contribute to post-incident reviews and complete assigned corrective actions.
• Identify and recommend improvements to network systems, operational processes, and automation to reduce recurring incidents and service delays for the company and its customers.
• Share technical knowledge and support the development of the team's technical capabilities.
• Maintain consistently high standards of technical performance, service quality, and professionalism.

About the Client

Our client is an Australian telecommunications and managed IT services provider specializing in secure, reliable business connectivity. They deliver enterprise fibre, Ethernet, SD-WAN, cloud connectivity, managed networks, and cybersecurity solutions to organizations across Australia and New Zealand. Their services encompass network infrastructure, managed firewalls, voice communications, and technical support. Through partnerships with telecommunications carriers and expertise in network service assurance and delivery, they help businesses maintain operational continuity, strengthen network security, and establish scalable connectivity infrastructure that supports evolving digital demands.

Join the Top 1% Talent. A Better Career. A Better Life.

The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.

At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.

Since 2010, Emapta has helped transform global outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 13,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.