Remote Healthcare Front Desk & Patient Scheduling Pro

Rockstar; Bogotá; Remote; COP 125,877,000 - 188,816,000; Full time

Job summary

Rockstar is seeking a skilled Front Desk Virtual Assistant to support U.S.-based healthcare practices. This full-time remote role focuses on patient contact, scheduling, and intake workflows, while handling insurance verification and authorization tasks from a home office.

You will work with EMR systems, coordinate telehealth visits, and ensure accurate documentation, staying organized in a fast-paced remote environment.

Qualifications

• 2+ years of experience in a medical administrative, healthcare VA, or front desk support role.
• Strong scheduling and appointment coordination experience.
• Experience with insurance verification or prior authorization workflows is a plus.
• Excellent written and verbal English communication.
• Detail-oriented with accurate EMR data entry and documentation.
• Able to work independently in a HIPAA-compliant remote environment.

Responsibilities

• Answer patient calls and emails professionally and compassionately.
• Schedule, confirm, and manage patient appointments across provider calendars.
• Handle rescheduling, cancellations, and waitlists.
• Coordinate telehealth appointments and assist patients with access.
• Maintain patient records and intake information in the EMR.
• Verify insurance coverage and assist with prior authorizations.
• Support billing teams with documentation and records as needed.
• Ensure HIPAA compliance in all communications and data handling.

Skills

Medical administrative experience

Healthcare VA

Front desk support

English communication

EMR data entry

HIPAA compliance

Job description

Rockstar is seeking a skilled Front Desk Virtual Assistant to support U.S.-based healthcare practices. This full-time remote role focuses on patient contact, scheduling, and intake workflows, while handling insurance verification and authorization tasks from a home office.

You will work with EMR systems, coordinate telehealth visits, and ensure accurate documentation, staying organized in a fast-paced remote environment.