Medical Office Call Center Specialist — Scheduling & Support

Angel City VA Recruitment; Colombia; On-site; COP 17,856,000 - 25,668,000; Full time

Job summary

Angel City VA Recruitment seeks an organized scheduler to handle high-volume calls and patient communications. You will schedule and confirm appointments, relay messages, and manage authorization lookups. Proficiency with ECW and fast typing are preferred to maintain smooth clinic flow.

Ideal candidates are quick, patient, and reliable, with a strong internet connection. This role operates Monday–Friday with daytime hours.

Qualifications

• 1+ year in call center or similar environment.
• 1+ year in medical office setting.
• ECW software experience beneficial.
• Typing at least 60 words per minute.
• Reliable internet connection.

Responsibilities

• Answer calls and manage patient communications.
• Schedule appointments and send reminders.
• Take and forward messages, reschedule as needed.
• Confirm appointments and look up authorizations.
• Fax and email documents as required.

Skills

Call center experience

Medical office experience

Typing speed 60 wpm

Fast typer

Quick, responsive

Tools

ECW experience

Job description

Angel City VA Recruitment seeks an organized scheduler to handle high-volume calls and patient communications. You will schedule and confirm appointments, relay messages, and manage authorization lookups. Proficiency with ECW and fast typing are preferred to maintain smooth clinic flow.

Ideal candidates are quick, patient, and reliable, with a strong internet connection. This role operates Monday–Friday with daytime hours.