Remote LATAM TAM (Spanish) – Cloud Security

Upwind Security; Colombia; Remote; COP 291,791,000 - 421,476,000; Full time

Job summary

Upwind Security, Inc. is seeking a Technical Account Manager for LATAM who speaks Spanish and English to manage post-sale deployments and ongoing customer success. You will guide technical deployments, gather feedback, and lead roadmap discussions to maximize value from the Upwind platform.

The role is fully remote within LATAM. A strong cloud and security background, excellent communication, and a strategic mindset are essential for driving adoption and renewals across the region.

Qualifications

• 3+ years in SaaS customer-facing roles, including Technical Account Management or similar.
• Fluency in Spanish (business-level) and professional English.
• Strong technical background in cloud infrastructure (AWS, GCP, Azure) and cybersecurity/DevOps.
• Excellent communication, problem-solving, and relationship-building skills.
• Experience leading technical projects, managing deployments, and driving feature adoption.
• Strategic mindset with ability to align technical solutions to business goals.
• Relevant cloud or security certifications preferred.

Responsibilities

• Act as a strategic partner to the LATAM sales team post-sale, supporting continuity and renewals.
• Lead the technical deployment of the Upwind platform after sale.
• Serve as the primary customer contact, addressing issues quickly and maintaining a high-quality experience.
• Build long-term relationships by introducing new features and leading roadmap discussions.
• Partner with sales during renewals to align technical planning and drive value.
• Proactively surface security insights and ensure customers realize Upwind's value.
• Collaborate cross-functionally with Product Management and Technical Support.

Skills

SaaS customer-facing

Spanish & English

Cloud infrastructure

Cybersecurity/DevOps

Communication

Project leadership

Strategic thinking

Certifications (cloud/security)

Job description

Upwind Security, Inc. is seeking a Technical Account Manager for LATAM who speaks Spanish and English to manage post-sale deployments and ongoing customer success. You will guide technical deployments, gather feedback, and lead roadmap discussions to maximize value from the Upwind platform.

The role is fully remote within LATAM. A strong cloud and security background, excellent communication, and a strategic mindset are essential for driving adoption and renewals across the region.