Technical Account Manager – LATAM (Spanish-Speaking)

Upwind Security; Colombia; Remote; COP 291,791,000 - 421,476,000; Full time

Job summary

Upwind Security, Inc. is seeking a Technical Account Manager for LATAM who speaks Spanish and English to manage post-sale deployments and ongoing customer success. You will guide technical deployments, gather feedback, and lead roadmap discussions to maximize value from the Upwind platform.

The role is fully remote within LATAM. A strong cloud and security background, excellent communication, and a strategic mindset are essential for driving adoption and renewals across the region.

Qualifications

• 3+ years in SaaS customer-facing roles, including Technical Account Management or similar.
• Fluency in Spanish (business-level) and professional English.
• Strong technical background in cloud infrastructure (AWS, GCP, Azure) and cybersecurity/DevOps.
• Excellent communication, problem-solving, and relationship-building skills.
• Experience leading technical projects, managing deployments, and driving feature adoption.
• Strategic mindset with ability to align technical solutions to business goals.
• Relevant cloud or security certifications preferred.

Responsibilities

• Act as a strategic partner to the LATAM sales team post-sale, supporting continuity and renewals.
• Lead the technical deployment of the Upwind platform after sale.
• Serve as the primary customer contact, addressing issues quickly and maintaining a high-quality experience.
• Build long-term relationships by introducing new features and leading roadmap discussions.
• Partner with sales during renewals to align technical planning and drive value.
• Proactively surface security insights and ensure customers realize Upwind's value.
• Collaborate cross-functionally with Product Management and Technical Support.

Skills

SaaS customer-facing

Spanish & English

Cloud infrastructure

Cybersecurity/DevOps

Communication

Project leadership

Strategic thinking

Certifications (cloud/security)

Job description

## Technical Account Manager – LATAM (Spanish-Speaking)Colombia#### About The PositionUpwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.We're looking for a Technical Account Manager in LATAM to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.This is a fully remote role based in LATAM****Responsibilities***** Act as a strategic partner to the sales team post-sale in LATAM, supporting account continuity while enabling sales to focus on new opportunities* Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities* Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience* Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions* Partner with sales during renewals and expansion to align technical planning with customer needs and drive value* Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform* Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)#### Requirements* 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles* ****Must-have:**** Fluency in Spanish (professional / business proficiency) and professional-level English* Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps* Excellent communication, problem-solving, and relationship-building skills* Experience leading technical projects, managing cloud deployments, and driving feature adoption* Strategic mindset with the ability to align technical solutions to business goals* Relevant certifications in cloud or security (preferred)#### Apply for this positionUpwind is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, citizenship status, or any other characteristic protected by applicable law. Applicants with disabilities may also request reasonable accommodation at any stage of the hiring process. For any of these requests please contact [e-mail].