Strategic Remote SaaS Account Manager

Hire Latam LLC; Colombia; Remote; COP 106,641,000 - 124,415,000; Full time

Job summary

Hire Latam LLC is seeking a strategic, execution‑oriented Account Manager to join the Customer Success team and own a post‑trial portfolio. You will guide customers from trial graduation through activation, adoption, and expansion, partnering with sales, support, and product teams to reduce churn and grow net MRR.

Responsibilities include onboarding customization, executive relationship management, and proactive outreach.

Qualifications

• 3+ years in Customer Success, Account Management, or Client Relationship Management in B2B SaaS.
• Deep understanding of software adoption cycles, activation frameworks, PLG mechanics, and retention best practices.
• Hands-on experience using CRM platforms (HubSpot preferred), dashboards, and user engagement tracking tools.
• Proven ability to interpret usage metrics, evaluate account health scores, and translate data into proactive actions.
• C1+ level written and spoken English for executive calls and clear explanations of complex solutions.
• Full availability to work US Eastern Time hours (Mon-Fri, 9:00–18:00 ET).
• Dedicated home office setup, updated laptop, noise-canceling headset, and reliable internet.

Responsibilities

• Own portfolio immediately after graduation, guiding onboarding to Activated status.
• Lead training sessions, product demos, and executive check-ins with stakeholders.
• Execute multi-channel outreach to boost daily user engagement and adoption.
• Collaborate with sales/marketing to turn engaged accounts into advocates and referrals.
• Track seat utilization, feature adoption, and health scores in CRM and analytics tools.
• Drive 5% monthly net MRR growth through seat expansions and plan upgrades.
• Review health indicators to sustain 95%+ portfolio retention.

Skills

B2B SaaS Experience

Customer Success

CRM & Analytics

Data‑Driven Analysis

Fluent English

Schedule Alignment

Remote Infrastructure

Tools

HubSpot

Job description

Hire Latam LLC is seeking a strategic, execution‑oriented Account Manager to join the Customer Success team and own a post‑trial portfolio. You will guide customers from trial graduation through activation, adoption, and expansion, partnering with sales, support, and product teams to reduce churn and grow net MRR.

Responsibilities include onboarding customization, executive relationship management, and proactive outreach.