Remote LATAM Customer Support Technician - Flexible Hours

Mitto; Antioquia; Presencial; COP 55.923.000 - 93.205.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first culture

Flexible hours

Autonomy to do your best work

New Baby gifts

Descripción de la vacante

Mitto is a global CPaaS leader rewriting how the world communicates. Join a remote-first team delivering enterprise-grade support across LATAM, helping customers maximize our platform.

The Customer Support Technician - LATAM role is based remote for Argentina, requiring English and Spanish, and 2+ years in support. You’ll triage inquiries, collaborate with product and tech squads, and drive customer success with proactive care.

Formación

• 2+ years in a customer support role
• Fluent in English and Spanish
• Willingness to learn new technologies and procedures

Responsabilidades

• Provide support for companies using our platform via email; 90%+ inquiries handled by email
• Triage, document, and escalate tickets to appropriate teams
• Communicate with partners and Mitto tech teams to maintain platform stability
• Offer insights to business teams on client needs and feature requests
• Contribute to product and feature development with feedback
• Deliver in-depth support to clients of all sizes
• Troubleshoot quality issues and adjust as needed
• Expand technical knowledge across Mitto products and services; work in shifts

Conocimientos

Bilingual (English/Spanish)

Customer support

Problem solving

Educación

Higher education in Applied studies or CS/IT

Descripción del empleo

Mitto is a global CPaaS leader rewriting how the world communicates. Join a remote-first team delivering enterprise-grade support across LATAM, helping customers maximize our platform.

The Customer Support Technician - LATAM role is based remote for Argentina, requiring English and Spanish, and 2+ years in support. You’ll triage inquiries, collaborate with product and tech squads, and drive customer success with proactive care.