Remote AI SaaS Customer Success Engineer (LATAM)

Obsidian; Bogotá; Presencial; COP 103.634.102 - 172.723.504; Jornada completa

Descripción de la vacante

Mercor is looking for a candidate to join their Talent Success team in Bogotá, Colombia. The role focuses on providing support for users encountering issues with the platform while ensuring a delightful experience.

Key responsibilities include investigating technical problems, collaborating with engineering, and effective communication with users. A background in computer science or experience in tech startups is preferred, alongside strong debugging skills. This remote role requires significant overlap with Pacific Time.

Formación

• Ability to debug web applications and resolve customer issues.
• Experience supporting customers on web applications required.
• Familiarity with AI systems and modern AI APIs is a plus.

Responsabilidades

• Investigate talent-reported issues and reproduce bugs.
• Communicate with precision and professionalism.
• Create documentation to improve issue resolution speed.

Conocimientos

Debugging web applications

Customer support

Familiarity with modern AI APIs

Educación

Degree in Computer Science, Software Engineering, or related field

Herramientas

React

Node

Flask

Next.js

Descripción del empleo

Mercor is looking for a candidate to join their Talent Success team in Bogotá, Colombia. The role focuses on providing support for users encountering issues with the platform while ensuring a delightful experience.

Key responsibilities include investigating technical problems, collaborating with engineering, and effective communication with users. A background in computer science or experience in tech startups is preferred, alongside strong debugging skills. This remote role requires significant overlap with Pacific Time.