Support Engineer (Remote Contractor, Latin America)

Jobgether; Colombia; A distancia; COP 56.234.000 - 112.468.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work environment

Generous paid time off

Wellness stipends

Collaboration with engineering teams

Descripción de la vacante

A leading remote job platform is seeking a Support Engineer to provide technical assistance and improve customer satisfaction in a fully remote environment. Ideal candidates should have strong technical skills, including proficiency in SQL and programming languages like Python. You will handle support tickets, collaborate with engineers, and work on internal tools. This position offers generous paid time off and a fast-paced, collaborative atmosphere.

Formación

• High proficiency in English, both written and verbal.
• Comfortable using tools like Postman or curl to reproduce and debug issues.
• Ability to read and write workable code in languages such as Python, TypeScript, or Ruby.
• Proficiency in SQL for data investigation.
• Experience in technical support or software engineering.
• Strong attention to detail and customer-oriented problem-solving skills.
• Customer-oriented mindset with problem-solving skills and curiosity.

Responsabilidades

• Handle first-level technical support tickets.
• Participate in a nighttime on-call rotation for urgent issues.
• Collaborate with engineering and product teams to improve customer experience.
• Work on internal tooling and process improvements.
• Provide accurate documentation of support cases.
• Identify recurring issues and propose preventive solutions.

Conocimientos

High proficiency in English

Experience with Postman or curl

Readable code in Python, TypeScript, or Ruby

Proficiency in SQL

Experience in technical support or software engineering

Customer-oriented mindset

SQL

Technical support experience

Customer-focused problem solving

Herramientas

Postman

curl

Descripción del empleo

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in Latin America.

As a Support Engineer, you will play a crucial role in ensuring the smooth operation of software products by providing technical assistance to customers. You will troubleshoot and resolve complex issues, collaborate closely with engineering and product teams, and contribute to improving internal tools and processes. This role balances hands-on technical work with customer-facing problem solving, offering the opportunity to make a direct impact on customer satisfaction and product reliability. You will work in a remote, collaborative environment, supporting a diverse customer base while continuously learning and growing your technical skills.

Accountabilities

• Handle first-level technical support tickets, investigating and resolving issues in a timely manner
• Participate in a nighttime on-call rotation (weekdays) to address urgent customer issues
• Collaborate with engineering, product, and other teams to improve the overall customer experience
• Work on internal tooling, minor coding tasks, and process improvements to enhance support efficiency
• Provide clear and accurate documentation of support cases and resolutions
• Identify recurring issues and propose solutions to prevent future problems

Requirements

• High proficiency in English, both written and verbal
• Comfortable using tools like Postman or curl to reproduce and debug issues with REST APIs
• Ability to read and write workable code in languages such as Python, TypeScript, or Ruby
• Proficiency in SQL for data investigation and troubleshooting
• Experience in technical support or software engineering
• Strong attention to detail and ability to think holistically about issues
• Customer-oriented mindset with excellent problem-solving skills and curiosity to ask questions

Benefits

• 🌎 Fully remote work environment across Latin America
• 💻 Fast-paced, collaborative, and learning-focused environment
• 🏖 Generous paid time off, quarterly company-wide recharge days, and wellness stipends
• ⚡ Opportunity to work closely with engineering teams and gain hands-on experience in troubleshooting and support
• 🌱 Exposure to technical challenges across API integration, software debugging, and internal tooling

Location: Bogota, D.C., Capital District, Colombia (fully remote). Employment type: Full-time. Posted 1 week ago.