Remote IT Support Specialist - Data & Troubleshooting

Adaptive Teams; Bogotá; Híbrido; COP 99.667.000 - 149.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Hands-on IT experience

Exposure to multiple platforms

Impactful problem solving

Mon–Fri schedule with occasional after

Paid time off: 23 days + holidays

USD compensation

Descripción de la vacante

Adaptive Teams is seeking a Junior IT Support Specialist for a remote LATAM role. You’ll handle frontline IT requests, password resets, account setup, and basic Microsoft 365 tasks while keeping data clean and secure.

The position offers USD compensation, a Monday–Friday schedule with occasional evenings, and opportunities to work across multiple platforms and collaborate with facility managers and internal teams.

Formación

• Experience in customer service, help desk, or IT support is a plus.
• Comfortable learning new software and navigating multiple platforms.
• Detail-oriented, reliable, and able to manage several tasks without losing track of the small stuff.
• Clear and confident written and verbal communication skills.
• Comfortable working with facility managers, vendors, and internal teams.
• Basic Microsoft 365 skills are preferred.
• A problem-solving mindset and willingness to ask, investigate, and learn.

Responsabilidades

• Own routine IT support requests, from account setup and password resets to permissions and platform access.
• Troubleshoot common account and system issues and escalate more complex problems when needed.
• Perform recurring system and data audits to spot discrepancies and keep information accurate.
• Partner with facility managers to track down missing information and resolve data issues.
• Update systems and tracking documents with verified changes and audit findings.
• Follow established IT processes, security policies, and documentation standards.

Descripción del empleo

Adaptive Teams is seeking a Junior IT Support Specialist for a remote LATAM role. You’ll handle frontline IT requests, password resets, account setup, and basic Microsoft 365 tasks while keeping data clean and secure.

The position offers USD compensation, a Monday–Friday schedule with occasional evenings, and opportunities to work across multiple platforms and collaborate with facility managers and internal teams.