Senior IT Support Engineer — Remote LATAM

Robots & Pencils; Bogotá; Presencial; COP 104.803.493 - 157.205.240; Jornada completa

Descripción de la vacante

Robots & Pencils is seeking an IT Support Specialist based in Latin America for a full-time contractor role. You’ll provide escalated support for employees across North America and Latin America while working autonomously in a remote-first environment.

This role demands 2 years of IT support experience with a strong background in Microsoft 365. Proficiency in both English and Spanish is essential. Join a team that values creativity, ownership, and a resourceful approach to problem-solving. Apply now!

Formación

• 2 years of hands-on IT support experience, with at least 1 year at an L2 level.
• Strong working knowledge of Microsoft 365 administration.
• Familiarity with MDM platforms for device management.

Responsabilidades

• Handle IT support requests via Slack, resolving hardware, software, and connectivity issues.
• Manage user accounts in Microsoft 365 admin center.
• Support onboarding and offboarding workflows using Rippling MDM.

Conocimientos

Microsoft 365 administration

IT support experience

macOS and Windows support

ticket management

Spanish proficiency

Herramientas

Jira Service Management

Rippling MDM

Descripción del empleo

Robots & Pencils is seeking an IT Support Specialist based in Latin America for a full-time contractor role. You’ll provide escalated support for employees across North America and Latin America while working autonomously in a remote-first environment.

This role demands 2 years of IT support experience with a strong background in Microsoft 365. Proficiency in both English and Spanish is essential. Join a team that values creativity, ownership, and a resourceful approach to problem-solving. Apply now!