Remote IT Support Specialist - Entry Level & Learning

Touch Support; Colombia; Remote; COP 22,174,000 - 26,560,000; Full time

Benefits offered by this job

Work from home

Learn from scratch

Entry-level position starting at $660

Clear promotion path

Company-paid certifications

Strong teamwork environment

Job summary

Touch Support is hiring a Junior IT Support Specialist for a remote role open to applicants in Colombia. The company is US-based and provides training and onboarding online. The position focuses on helping customers with IT and billing questions, using chat, email, and calls.

The ideal candidate has strong English communication, a high school degree, and an interest in Linux/Windows administration. A shift-based schedule is offered to accommodate time zones.

Qualifications

• Excellent communication in English.
• High school degree.
• Interest in Linux/Windows administration or troubleshooting issues.
• Solution-oriented mindset and eagerness to learn.
• Willingness to work in shifts.

Responsibilities

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
• Assist in onboarding, educating, and supporting our customers through their journey.
• Help and guide our customers with technical and billing-related questions.
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing.
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience.

Skills

English communication

Linux familiarity

Windows familiarity

Troubleshooting

Customer support mindset

Education

High school degree

Job description

Touch Support is hiring a Junior IT Support Specialist for a remote role open to applicants in Colombia. The company is US-based and provides training and onboarding online. The position focuses on helping customers with IT and billing questions, using chat, email, and calls.

The ideal candidate has strong English communication, a high school degree, and an interest in Linux/Windows administration. A shift-based schedule is offered to accommodate time zones.