Remote IT Generalist: Networking & Support Expert

Solvo Global; Colombia; Remote; COP 72,051,877 - 120,086,462; Full time

Job summary

A leading IT support company is seeking an IT Generalist for a fully remote position in Colombia. The ideal candidate will possess strong networking and customer service skills to troubleshoot technical issues effectively. Responsibilities include managing users in a Windows environment and supporting Fortinet Firewalls. Preferred qualifications include CompTIA certifications and experience in technical support.

Qualifications

• Minimum 2 years’ experience in a technical customer support role.
• Ability to troubleshoot technical issues related to networking.
• Self-motivated and resourceful in resolving customer issues.

Responsibilities

• Manage users in a Windows Terminal Server environment.
• Support Fortinet Firewalls and network devices.
• Document resolutions in the call tracking system.

Skills

Networking skills

Customer service skills

Troubleshooting abilities

Explain technical concepts

Fast typing skills

Education

CompTIA A+ Certification

CompTIA Network+ Certification

Tools

Windows Terminal Server

Fortinet Firewalls

Job description

A leading IT support company is seeking an IT Generalist for a fully remote position in Colombia. The ideal candidate will possess strong networking and customer service skills to troubleshoot technical issues effectively. Responsibilities include managing users in a Windows environment and supporting Fortinet Firewalls. Preferred qualifications include CompTIA certifications and experience in technical support.