Remote IT Support Associate - Entry Level

Touch Support; Medellín; On-site; COP 25,447,418 - 32,387,623; Full time

Benefits offered by this job

Work from home

Learning from scratch

Entry-level position starting at $660

Job summary

Touch Support is a US-based company partnering with diverse tech firms to provide exceptional customer service. We are expanding our Customer Service team with a remote, entry-level role for candidates in Colombia.

As a Customer Service Representative you will respond to inquiries via chat, email and phone, guide users through onboarding, and resolve technical or billing questions. No prior experience required, English fluency is essential, and schedules follow a stable quarterly pattern.

Qualifications

• English fluency required for US-based clients.
• No prior experience required for this entry-level role.
• Available for full-time remote work from Colombia.
• Willingness to learn IT and customer support processes.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Respond to customer questions via chat, email and phone.
• Assist onboarding and guide customers through their journey.
• Resolve technical and billing-related queries for customers.
• Act as customer advocate by sharing unique questions with the team.
• Strive to increase customer satisfaction and loyalty with a personal touch.

Skills

Excellent English

Customer service

Fast learner

Team player

Job description

Touch Support is a US-based company partnering with diverse tech firms to provide exceptional customer service. We are expanding our Customer Service team with a remote, entry-level role for candidates in Colombia.

As a Customer Service Representative you will respond to inquiries via chat, email and phone, guide users through onboarding, and resolve technical or billing questions. No prior experience required, English fluency is essential, and schedules follow a stable quarterly pattern.