SaaS Support Specialist - Hybrid (Entry Level)

Lean Tech; Medellín; Hybrid; COP 115,017,444 - 172,526,166; Full time

Benefits offered by this job

Professional development opportunities

Mentorship programs

Collaborative work environment

Job summary

A leading tech company based in Medellín, Colombia is seeking a Junior Support Specialist to provide exceptional client support through various channels. The ideal candidate will have 1-2 years of experience in product support, preferably in a SaaS environment, and exceptional communication skills. Responsibilities include troubleshooting client issues, documenting interactions using tools like Zendesk and JIRA, and enhancing client satisfaction through effective communication. This is a full-time role that offers a hybrid work model.

Qualifications

• 1-2 years of product support experience, preferably in a SaaS company.
• Self-starter mentality to manage support tickets independently.
• Customer-centric mindset to maximize user engagement.

Responsibilities

• Provide client support through help desk chats, emails, and calls.
• Conduct root-cause analysis for client-reported issues.
• Document client interactions in Zendesk and JIRA.

Skills

Strong communication skills (verbal and written)

Creative problem-solver

Technical aptitude

Excellent listening skills

Organizational skills

Tools

Zendesk

JIRA

Salesforce

Power BI

Mirth Connect

XML

SQL

Job description

A leading tech company based in Medellín, Colombia is seeking a Junior Support Specialist to provide exceptional client support through various channels. The ideal candidate will have 1-2 years of experience in product support, preferably in a SaaS environment, and exceptional communication skills. Responsibilities include troubleshooting client issues, documenting interactions using tools like Zendesk and JIRA, and enhancing client satisfaction through effective communication. This is a full-time role that offers a hybrid work model.