Technical Support Engineer (Remote) - Colombia

My IT Crew; Medellín; A distancia; COP 24.000.000 - 48.000.000; Jornada completa

Descripción de la vacante

My IT Crew is seeking a Support Engineer to provide technical assistance to diverse business clients, delivering an exceptional customer experience while expanding your knowledge.

You will diagnose issues across Windows, Microsoft 365, servers, networking, and business apps, coordinate with clients and vendors, and document steps to improve our internal knowledge. Join a collaborative team that values growth and ongoing training.

Formación

• Experience supporting Windows environments in a professional IT setting.
• Strong knowledge of Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Hyper-V.
• Experience troubleshooting networking technologies including firewalls, switches, Wi-Fi, VPNs, and TCP/IP.
• Familiarity with Remote Desktop, remote support tools, and remote application technologies.
• Excellent communication skills and a customer-first mindset.
• Strong documentation habits and attention to detail.
• The ability to prioritize multiple requests while remaining organized under pressure.
• A collaborative attitude and willingness to learn new technologies.

Responsabilidades

• Diagnose and resolve issues involving Windows workstations, Microsoft 365, servers, networking, and business applications.
• Manage and prioritize incoming support requests while maintaining clear communication with clients throughout the resolution process.
• Escalate complex issues appropriately and collaborate with senior engineers when additional expertise is needed.
• Configure, maintain, and troubleshoot Microsoft environments, including Active Directory, Windows Server, DNS, DHCP, and virtualization platforms.
• Support network infrastructure, including firewalls, wireless networks, switches, VPNs, and VoIP solutions.
• Document troubleshooting steps, resolutions, and technical procedures to improve internal knowledge sharing.
• Coordinate with third-party vendors when necessary to resolve hardware, software, or connectivity issues.
• Participate in team meetings, technical training sessions, and continuous process improvement initiatives.
• Deliver professional, friendly, and timely support that helps clients stay productive.

Conocimientos

Windows

Microsoft 365

Windows Server

Active Directory

DNS

DHCP

Hyper-V

Networking

VPNs

Firewall

Remote Desktop

Documentation

Customer service

Communication

Herramientas

Remote Support Tools

Descripción del empleo

Ready to Build Solutions and Make a Difference? Join My IT Crew.

At My IT Crew, we believe great IT support is about more than resolving technical issues. It's about building strong relationships, creating positive client experiences, and helping businesses succeed through reliable technology.

Since 2016, we've been helping organizations simplify IT while building a workplace where collaboration, learning, and innovation are part of everyday life.

Why people enjoy working here:

• Consistently maintaining a 97% client satisfaction rating
• Modern tools and technology that help you work efficiently
• A collaborative environment where ideas are encouraged
• Opportunities to grow your technical skills and advance your career

We're looking for a Support Engineer who enjoys troubleshooting complex technical issues, working directly with clients, and continuously expanding their knowledge.

Position: Support Engineer
Location: Remote
Department: Service Delivery
Schedule: 9:00 AM – 6:00 PM EST (New York)

What You'll Be Doing

In this role, you'll provide technical support to a variety of business clients while ensuring an excellent customer experience. Your responsibilities include:

• Diagnose and resolve issues involving Windows workstations, Microsoft 365, servers, networking, and business applications.
• Manage and prioritize incoming support requests while maintaining clear communication with clients throughout the resolution process.
• Escalate complex issues appropriately and collaborate with senior engineers when additional expertise is needed.
• Configure, maintain, and troubleshoot Microsoft environments, including Active Directory, Windows Server, DNS, DHCP, and virtualization platforms.
• Support network infrastructure, including firewalls, wireless networks, switches, VPNs, and VoIP solutions.
• Document troubleshooting steps, resolutions, and technical procedures to improve internal knowledge sharing.
• Coordinate with third-party vendors when necessary to resolve hardware, software, or connectivity issues.
• Participate in team meetings, technical training sessions, and continuous process improvement initiatives.
• Deliver professional, friendly, and timely support that helps clients stay productive.

What We're Looking For

You’ll be successful in this role if you have:

• Experience supporting Windows environments in a professional IT setting.
• Strong knowledge of Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Hyper-V.
• Experience troubleshooting networking technologies including firewalls, switches, Wi-Fi, VPNs, and TCP/IP.
• Familiarity with Remote Desktop, remote support tools, and remote application technologies.
• Excellent communication skills and a customer-first mindset.
• Strong documentation habits and attention to detail.
• The ability to prioritize multiple requests while remaining organized under pressure.
• A collaborative attitude and willingness to learn new technologies.

Why Join My IT Crew?

• Work with a supportive team that values collaboration and continuous learning.
• Access industry-leading tools and well-maintained documentation.
• Grow your technical expertise through ongoing training and mentorship.
• Make a real impact by helping clients solve meaningful technology challenges.
• Join a company that values initiative, accountability, and professional development.

If you're looking for an opportunity where your technical skills and customer service mindset can make a real difference, we'd love to hear from you.