Tech-Savvy SaaS Support Specialist

Movate; Perímetro Urbano Barranquilla; Presencial; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Movate in Colombia seeks a Customer Support Specialist to deliver world-class support across chat and email, helping customers thrive with a hospitality mindset and a rapidly expanding hardware and software suite.

You will use product knowledge to resolve cases, work with technical tools, and continue learning through trainings and knowledgebase articles while balancing priorities in a fast-paced environment.

Formación

• 1 year of experience in customer service (B2B strongly preferred).
• Excellent spoken, comprehension and written English (B2/B2+).
• Experience answering incoming phone calls and using ticketing systems.
• Open to schedules that may include weekends and holidays.
• Experience in the tech industry or for a SaaS company is a plus.

Responsabilidades

• Provide world-class support by answering customer questions via chat and email.
• Resolve solutions and craft accurate, timely outcomes for customers.
• Coordinate the customer response in line with company values.
• Expand knowledge weekly through trainings and knowledgebase articles.
• Operate independently while managing competing priorities in a dynamic environment.
• Demonstrate strong communication, organizational, and influencing skills.

Conocimientos

Phone support

English proficiency

Customer service

Weekend availability

Tech/SaaS experience

Herramientas

Ticketing systems

Descripción del empleo

Movate in Colombia seeks a Customer Support Specialist to deliver world-class support across chat and email, helping customers thrive with a hospitality mindset and a rapidly expanding hardware and software suite.

You will use product knowledge to resolve cases, work with technical tools, and continue learning through trainings and knowledgebase articles while balancing priorities in a fast-paced environment.