Remote Intake & Scheduling Coordinator - Bilingual (Legal)

Job Duck, LLC; Colombia; Remote; COP 40,758,000 - 43,542,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development and training

Remote-friendly environment

Job summary

Job Duck, LLC is seeking an Intake and Scheduling Coordinator for Criminal Appeals to guide potential clients from first contact through intake and scheduling, while coordinating with the legal team. You will manage consultations, collect payments, and maintain follow-up with clients and facilities in a fast-paced, remote environment.

The role emphasizes strong communication in English and Spanish, tech-savviness, and the ability to juggle multiple conversations, with CLIO/LawPay experience

Qualifications

• 1 year of experience as an Intake Specialist.
• Fluent in English and Spanish (verbal and written).
• Proficient with CRM systems and scheduling.
• Experience handling payments and client intake tasks.
• Experience with Clio and LawPay preferred.

Responsibilities

• Document client interactions and next steps accurately.
• Track lead activity and intake progress in the CRM.
• Maintain ongoing communication with prospective clients and inmates.
• Send intake forms and required documentation.
• Coordinate consultations with correctional facilities.
• Follow up with prospective clients after inquiries.
• Process payments through LawPay.
• Support the legal team with admin tasks.
• Collect payments for consultations and representations.
• Schedule consultations and maintain attorney calendars.
• Qualify incoming leads and assess client needs.
• Handle receptionist and front-line intake duties.

Skills

Bilingual English/Spanish

Scheduling

Payments processing

CRM experience

Remote work setup

Tools

Clio

LawPay

Job description

Job Duck, LLC is seeking an Intake and Scheduling Coordinator for Criminal Appeals to guide potential clients from first contact through intake and scheduling, while coordinating with the legal team. You will manage consultations, collect payments, and maintain follow-up with clients and facilities in a fast-paced, remote environment.

The role emphasizes strong communication in English and Spanish, tech-savviness, and the ability to juggle multiple conversations, with CLIO/LawPay experience