Intake and Scheduling Coordinator for Criminal Appeals

Job Duck, LLC; Colombia; Remote; COP 40,758,000 - 43,542,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development and training

Remote-friendly environment

Job summary

Job Duck, LLC is seeking an Intake and Scheduling Coordinator for Criminal Appeals to guide potential clients from first contact through intake and scheduling, while coordinating with the legal team. You will manage consultations, collect payments, and maintain follow-up with clients and facilities in a fast-paced, remote environment.

The role emphasizes strong communication in English and Spanish, tech-savviness, and the ability to juggle multiple conversations, with CLIO/LawPay experience

Qualifications

• 1 year of experience as an Intake Specialist.
• Fluent in English and Spanish (verbal and written).
• Proficient with CRM systems and scheduling.
• Experience handling payments and client intake tasks.
• Experience with Clio and LawPay preferred.

Responsibilities

• Document client interactions and next steps accurately.
• Track lead activity and intake progress in the CRM.
• Maintain ongoing communication with prospective clients and inmates.
• Send intake forms and required documentation.
• Coordinate consultations with correctional facilities.
• Follow up with prospective clients after inquiries.
• Process payments through LawPay.
• Support the legal team with admin tasks.
• Collect payments for consultations and representations.
• Schedule consultations and maintain attorney calendars.
• Qualify incoming leads and assess client needs.
• Handle receptionist and front-line intake duties.

Skills

Bilingual English/Spanish

Scheduling

Payments processing

CRM experience

Remote work setup

Tools

Clio

LawPay

Job description

JOB DUCK IS HIRING AN INTAKE AND SCHEDULING COORDINATOR FOR CRIMINAL APPEALS

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

At Job Duck, we are looking for an Intake and Scheduling Coordinator who is passionate about helping potential clients feel supported from their very first interaction. In this role, you will serve as a key point of contact, guiding prospective clients through the intake process, scheduling consultations, collecting payments, and maintaining consistent follow up. You will work closely with the legal team to ensure every lead receives timely attention and exceptional service. The ideal candidate is tech-savvy, highly communicative, trainable, and comfortable managing multiple conversations while maintaining a professional and compassionate approach. If you enjoy building relationships and creating positive client experiences, this opportunity may be a great fit for you.

Schedule:

Monday to Friday from , 8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Ensuring accurate documentation of client interactions and next steps.
• Tracking lead activity and intake progress within the CRM.
• Maintaining ongoing communication with prospective clients and inmates.
• Sending intake forms and required documentation.
• Coordinating consultations and calls with correctional facilities.
• Following up with prospective clients after initial inquiries.
• Processing payments through LawPay.
• Supporting the legal team with administrative and client service tasks.
• Collecting payments for consultations, case reviews, and representation agreements.
• Scheduling consultations and maintaining attorney calendars.
• Qualifying incoming leads and evaluating potential client needs.
• Performing receptionist and front-line client intake duties.

What We’re Looking For:

• 1 year of experience working as an Intake Specialist.
• Demonstrating strong verbal and written communication skills in both English and Spanish.
• Being tech-savvy and adaptable.
• Exhibiting strong follow-up and relationship-building skills.
• Managing schedules and calendars effectively.
• Collecting payments and processing transactions.
• Discussing services and payment options comfortably with prospective clients.
• Maintaining strong attention to detail.
• Demonstrating excellent organizational skills.
• Multitasking effectively in a fast-paced environment.
• Working with Clio and LawPay (preferred).
• Maintaining a clear and professional speaking voice.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off
• Parental leave
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.