Remote FlexFund Support Specialist, IRE

Porch Group; Colombia; Remoto; COP 26.784.000 - 27.900.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Descrizione del lavoro

Porch Group is seeking a FlexFund Support Representative, IRE to assist clients through transaction workflows. The role emphasizes accuracy, timely processing, and cross-system data integrity.

You will support inquiries, analyze requests, manage orders, and escalate issues as needed while collaborating with global teams. A remote, globally focused role with an emphasis on English communication.

Competenze

• 1+ year of experience in customer service or technical support.
• Strong attention to detail with high data accuracy.
• Ability to work in a fast-paced environment and meet deadlines.
• Effective multitasking and time management skills.
• Tech-savvy and able to navigate multiple systems (CRM, reporting tools).
• Experience working with global and/or US-based teams.
• Excellent written and spoken English.
• Quiet workspace with reliable internet (min 30 Mbps download).

Mansioni

• Provide support to clients by addressing inquiries and guiding them through processes.
• Analyze incoming requests and determine effective solutions.
• Manage order workflows from creation to completion.
• Ensure accuracy of order details across internal systems.
• Identify, analyze, and report system bugs or issues with escalation.
• Communicate with clients and internal teams to resolve order-related concerns.

Conoscenze

Customer service

Data entry accuracy

Attention to detail

Time management

Multitasking

CRM systems

English proficiency

Written communication

Strumenti

CRM

Reporting tools

Descrizione del lavoro

Porch Group is seeking a FlexFund Support Representative, IRE to assist clients through transaction workflows. The role emphasizes accuracy, timely processing, and cross-system data integrity.

You will support inquiries, analyze requests, manage orders, and escalate issues as needed while collaborating with global teams. A remote, globally focused role with an emphasis on English communication.