FlexFund Support Representative, IRE

Porch Group; Colombia; A distancia; COP 26.784.000 - 27.900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Porch Group is seeking a FlexFund Support Representative, IRE to assist clients through transaction workflows. The role emphasizes accuracy, timely processing, and cross-system data integrity.

You will support inquiries, analyze requests, manage orders, and escalate issues as needed while collaborating with global teams. A remote, globally focused role with an emphasis on English communication.

Formación

• 1+ year of experience in customer service or technical support.
• Strong attention to detail with high data accuracy.
• Ability to work in a fast-paced environment and meet deadlines.
• Effective multitasking and time management skills.
• Tech-savvy and able to navigate multiple systems (CRM, reporting tools).
• Experience working with global and/or US-based teams.
• Excellent written and spoken English.
• Quiet workspace with reliable internet (min 30 Mbps download).

Responsabilidades

• Provide support to clients by addressing inquiries and guiding them through processes.
• Analyze incoming requests and determine effective solutions.
• Manage order workflows from creation to completion.
• Ensure accuracy of order details across internal systems.
• Identify, analyze, and report system bugs or issues with escalation.
• Communicate with clients and internal teams to resolve order-related concerns.

Conocimientos

Customer service

Data entry accuracy

Attention to detail

Time management

Multitasking

CRM systems

English proficiency

Written communication

Herramientas

CRM

Reporting tools

Descripción del empleo

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

• providing the best services for homebuyers
• led by advantaged underwriting in insurance
• to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: FlexFund Support Representative, IRE

Location: Colombia

Workplace Type: Remote

This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary

The future is bright for the Porch Group, and we’d love you to be a part of it as a FlexFund Support Representative, IRE. The FlexFund Support Representative is responsible for supporting clients throughout the transaction lifecycle by addressing inquiries, managing order workflows, and ensuring data accuracy across systems. This role plays a key part in delivering a seamless client experience while identifying opportunities to improve processes and system performance.

What You Will Do As A FlexFund Support Representative, IRE

• Provide support to clients by addressing inquiries and guiding them through processes.
• Analyze incoming requests and determine the most effective and appropriate solutions.
• Manage order workflows from creation to completion, ensuring timely processing and proper handling.
• Ensure accuracy of order details across internal systems.
• Identify, analyze, and report system bugs or operational issues based on daily workflow observations; ensure proper documentation and timely escalation.
• Communicate effectively with clients and internal teams to resolve order-related concerns

What You Will Bring As A FlexFund Support Representative, IRE

• 1+ year of experience in customer service or technical support (preferred).
• Strong attention to detail with a high level of accuracy in data entry.
• Ability to work in a fast-paced environment and meet strict deadlines.
• Effective multitasking and time management skills.
• Tech-savvy with the ability to navigate multiple systems (CRM, reporting tools, etc.).
• Experience working with global and/or US based business teams
• Excellent written and communication skills in the English language
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

What You Will Get Supporting Porch Group

Monthly Salary: COP 2,400,000.00 to COP 2,500,000.00