FlexFund Support Representative, IRE

Porch.com, Inc.; Colombia; A distancia; COP 26.784.000 - 27.900.000; Jornada completa

Descripción de la vacante

Porch Group, Colombia-based remote opportunity, seeks a FlexFund Support Representative to guide clients through the transaction lifecycle and ensure data accuracy across systems.

The role requires 1+ year in customer service or technical support, strong English, and comfort navigating CRM and reporting tools; remote setup with reliable internet is essential.

Formación

• 1+ year in customer service or technical support.
• High accuracy data entry with attention to detail.
• Ability to work in a fast-paced environment with deadlines.
• Strong multitasking and time-management skills.
• Tech-savvy; able to navigate multiple systems (CRM, reporting tools).
• Experience with global or US-based business teams.
• Excellent written and spoken English skills.

Responsabilidades

• Provide support to clients by addressing inquiries and guiding them through processes.
• Analyze incoming requests and determine effective solutions.
• Manage order workflows from creation to completion, ensuring timely processing.
• Ensure accuracy of order details across internal systems.
• Identify and report system bugs or issues with proper escalation.
• Communicate with clients and internal teams to resolve order-related concerns.

Conocimientos

Customer service

Technical support

Attention to detail

Fast-paced environment

Multitasking

Tech-savvy

Global/US teams

English communication

Herramientas

CRM

Reporting tools

Descripción del empleo

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: FlexFund Support Representative, IRE Location: Colombia Workplace Type: Remote

Job Summary

The future is bright for the Porch Group, and we’d love you to be a part of it as a FlexFund Support Representative, IRE The FlexFund Support Representative is responsible for supporting clients throughout the transaction lifecycle by addressing inquiries, managing order workflows, and ensuring data accuracy across systems. This role plays a key part in delivering a seamless client experience while identifying opportunities to improve processes and system performance.

What You Will Do

• Provide support to clients by addressing inquiries and guiding them through processes.
• Analyze incoming requests and determine the most effective and appropriate solutions.
• Manage order workflows from creation to completion, ensuring timely processing and proper handling.
• Ensure accuracy of order details across internal systems.
• Identify, analyze, and report system bugs or operational issues based on daily workflow observations; ensure proper documentation and timely escalation.
• Communicate effectively with clients and internal teams to resolve order-related concerns

What You Will Bring

• 1+ year of experience in customer service or technical support (preferred).
• Strong attention to detail with a high level of accuracy in data entry.
• Ability to work in a fast-paced environment and meet strict deadlines.
• Effective multitasking and time management skills.
• Tech-savvy with the ability to navigate multiple systems (CRM, reporting tools, etc.).
• Experience working with global and/or US based business teams
• Excellent written and communication skills in the English language

Workspace

A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

What You Will Get

Supporting Porch Group Monthly Salary: COP 2,400,000.00 to COP 2,500,000.00

We are a leading vertical software and insurance platform and are positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes.

Porch differentiates and looks to win in the massive and growing homeowners insurance opportunity by: 1) Providing the best services for homebuyers 2) Being led by advantaged underwriting in insurance 3) Protecting your whole home.

Our Values

• No Jerks / No Egos
• Be Ambitious
• Solve Each Problem
• Care Deeply
• Together We Win

At Porch Group, we're committed to an inclusive work culture where everyone is respected. We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success!

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUSTGETTINGSTARTED. Today, we are a truly global team hiring for positions (many fully remote) across the United States, Mexico, and India.