Remote Enterprise Account Manager - Growth & Renewals

Vozy; Colombia; Remote; COP 100,440,000 - 200,880,000; Full time

Benefits offered by this job

Remote work 100%

Unlimited vacation

Job summary

Vozy is seeking an Account Manager – Expand to nurture and grow our existing enterprise customers after they have been acquired. Your mission is to maximize Net Revenue Retention through expansion, upsell, cross-sell, and renewals while ensuring long-term customer value.

You will own a portfolio of existing enterprise accounts, drive expansion and renewal revenue, lead QBRs and value realization sessions, identify growth opportunities, and manage renewals and contract expansions.

Qualifications

• 2+ years of experience in Account Management, Customer Success, or expansion sales in SaaS.
• Proven experience growing revenue within existing accounts.
• Strong relationship management and commercial skills.
• Excellent professional communication skills in English.
• Data-driven and execution-focused mindset.

Responsibilities

• Own a portfolio of existing enterprise accounts.
• Drive expansion and renewal revenue.
• Lead QBRs and value realization sessions.
• Identify growth opportunities aligned with customer goals.
• Manage renewals, pricing adjustments, and contract expansions.
• Partner closely with internal teams.
• Monitor account health and mitigate churn risk.
• Maintain accurate expansion and renewal forecasts.
• Act as the internal voice of the customer.
• Ensure compliance with security and company policies.

Skills

Account management

Customer success

SaaS sales

English communication

Relationship management

Data-driven mindset

Tools

CRM software

Job description

Vozy is seeking an Account Manager – Expand to nurture and grow our existing enterprise customers after they have been acquired. Your mission is to maximize Net Revenue Retention through expansion, upsell, cross-sell, and renewals while ensuring long-term customer value.

You will own a portfolio of existing enterprise accounts, drive expansion and renewal revenue, lead QBRs and value realization sessions, identify growth opportunities, and manage renewals and contract expansions.