Enterprise Account Project Manager - Growth & Success Lead

InEvent; Bogotá ciudad; Remote; COP 191,077,000 - 318,461,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO)

Language Learning Programs

Birthday Gift and Work Anniversary GIF

Birthday Off

Job summary

InEvent is a remote event tech company seeking an Account Project Manager (Enterprise) to support enterprise clients across multiple countries. You will manage relationships, drive platform adoption, upsell where appropriate, and collaborate with Customer Success on enterprise accounts.

The role requires 3-5 years of related experience, strong client communication, and the ability to travel internationally as needed.

Qualifications

• 3 - 5 years of experience in Customer Success, Account Management or Account Development.
• Experience in client retention and continuous usage of the solution/service.
• Exceptional ability to communicate and foster positive business relationships.
• Technical skills is a must; ability to troubleshoot as needed.

Responsibilities

• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s).
• Review client concerns and seek to improve all aspects of the client experience with the company.
• Constantly promote the value of the InEvent platform and upselling through customer/client experience.
• Grow and expand clients platform usage within their organization.
• Suggest optimization of existing processes within all Customer Success initiatives.
• Mentor and coach Customer Success trainers when collaborating on Enterprise accounts.

Skills

Customer Success

Account Management

CRM systems

Communication

Travel ready

Tools

Pipedrive

HubSpot

SSO

Job description

InEvent is a remote event tech company seeking an Account Project Manager (Enterprise) to support enterprise clients across multiple countries. You will manage relationships, drive platform adoption, upsell where appropriate, and collaborate with Customer Success on enterprise accounts.

The role requires 3-5 years of related experience, strong client communication, and the ability to travel internationally as needed.