Emerging Accounts Renewals Lead — Grow Revenue & Retention

Roca Alliances S.A; Medellín; On-site; COP 33,480,000 - 66,960,000; Full time

Benefits offered by this job

Competitive salary (COP)

Private medical insurance

Continuous training and mentoring

Leading global IT company

Job summary

Simpro is seeking a Renewal Specialist to own the full renewal lifecycle for Emerging accounts, driving net revenue retention and reducing churn. You will partner with the Global Customer Success and Account Management teams and leverage Pendo-enabled guidance to ensure a consistent renewal experience across regions.

In this role, you will manage end-to-end renewals, surface expansion opportunities, and maintain CRM hygiene.

Qualifications

• 2+ years in renewal, inside sales, account management, or customer success.
• Proven track record with high-volume books of business and retention targets.
• Strong written and verbal communication; able to handle objections professionally.
• Proficiency with Salesforce CRM for pipeline, opportunities, and reporting.

Responsibilities

• Own end-to-end renewal process for Emerging accounts across regions.
• Initiate renewal outreach 60–90 days before contract end dates.
• Deliver renewal proposals and ensure pricing, SKUs, and entitlements are accurate.
• Process renewals efficiently and escalate at-risk accounts as needed.
• Monitor health signals to identify at-risk accounts and re-engage accordingly.
• Collaborate with Account Management to flag high-touch cases and surface expansion opportunities.
• Identify add-ons and upgrades at renewal time to drive growth and attach rates.
• Support campaigns tied to product updates or regional promotions.

Skills

Renewal experience

SaaS experience

Communication skills

Sales forecasting

Salesforce proficiency

Time management

Tools

Salesforce

Pendo

Gainsight

ChurnZero

Job description

Simpro is seeking a Renewal Specialist to own the full renewal lifecycle for Emerging accounts, driving net revenue retention and reducing churn. You will partner with the Global Customer Success and Account Management teams and leverage Pendo-enabled guidance to ensure a consistent renewal experience across regions.

In this role, you will manage end-to-end renewals, surface expansion opportunities, and maintain CRM hygiene.