Remote Dispatch & Customer Support Specialist

Hyre; Colombia; Presencial; COP 21.613.000 - 34.580.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Raises based on performance

Paid time off (5 days)

Cost-of-living adjustments

Career growth opportunities

Descripción de la vacante

Hyre is seeking a highly organized, customer-focused Virtual Assistant to support a thriving home services business. This is a 100% remote, full-time position offering competitive compensation with growth potential and a clear trajectory for advancement.

You will help manage service requests and ensure efficient dispatch of field technicians. Your role focuses on dispatching, customer support, data updates, and proactive client communication, with a strict 2-minute SLA for inquiries and strong

Formación

• Experience in customer service or dispatching in a service-oriented industry.
• Hands-on experience with ServiceTitan.
• Excellent English communication abilities.
• Strong organizational and multi-tasking abilities.

Responsabilidades

• Serve as primary contact for customer inquiries with a 2-minute SLA.
• Dispatch service technicians and optimize schedules/routes.
• Log service requests and maintain real-time customer records.
• Communicate service status and delays to clients.
• Collaborate with field teams to ensure seamless service.

Conocimientos

Customer service

Dispatching

Data management

English communication

Organizational skills

Herramientas

ServiceTitan

Scheduling tools

Office apps

Descripción del empleo

Hyre is seeking a highly organized, customer-focused Virtual Assistant to support a thriving home services business. This is a 100% remote, full-time position offering competitive compensation with growth potential and a clear trajectory for advancement.

You will help manage service requests and ensure efficient dispatch of field technicians. Your role focuses on dispatching, customer support, data updates, and proactive client communication, with a strict 2-minute SLA for inquiries and strong