Dispatcher Representative - Remote in LATAM

Geeks on Site; Colombia; A distancia; COP 30.581.327; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

15 days of PTO per annum

Fixed monthly pay of $700 USD

Commissions and bonuses based on performance

Descripción de la vacante

A leading tech support company is seeking a motivated Dispatcher Representative to join their remote LATAM team. The role involves coordinating jobs for technicians and requires strong organizational and communication skills. Candidates must be fluent in English and tech-savvy. This position offers a fixed monthly pay of $700 plus performance-based bonuses, with a stable schedule of 6 days a week, 8 hours a day.

Formación

• Previous experience in customer service, call centers, scheduling, or dispatch is a plus.
• Must have your own working computer (Windows only; Mac not allowed).
• Must have a reliable, high-speed internet connection.

Responsabilidades

• Assign customer jobs to technicians based on availability and skillset.
• Communicate with technicians to provide job details.
• Maintain real-time tracking of open jobs.

Conocimientos

Fluent English (spoken and written)

Strong organizational skills

Tech-savvy mindset

Great phone presence

Results-driven attitude

Problem-solver

Herramientas

CRM systems

Descripción del empleo

Dispatcher Representative - Remote in LATAM

This range is provided by Geeks on Site. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$8,400.00/yr - $8,400.00/yr

Job Description: Dispatcher (Remote - LATAM)
Compensation: $700/month (USD) + commissions and performance-based bonuses
Schedule: 6 days per week, 8 hours per day (EST time zone)
Location: Remote (LATAM-based)

About Geeks on Site

Geeks on Site is a nationwide leader in providing on-demand technical support and installation services. We specialize in connecting skilled technicians with customers who need help with technology—from TV mounting to POS installations and more.

We are expanding our operations and looking for motivated Dispatchers to join our remote team in LATAM.

Role Overview

The Dispatcher is the link between customers and our network of field technicians across the United States. You will coordinate jobs from start to finish, ensuring that every request is assigned quickly, accurately, and professionally.

Key Responsibilities

• Assign customer jobs to the right technicians based on availability, location, and skillset
• Communicate with technicians via phone, chat, or email to provide all necessary details for each job
• Gather and confirm technical information from customers to ensure technicians are prepared
• Maintain real-time tracking of open jobs, following up until the technician confirms completion
• Handle inbound/outbound calls with technicians and customers, providing clear and professional communication
• Troubleshoot scheduling conflicts and escalate issues when needed
• Meet daily and weekly assignment targets, contributing to overall team performance
• Document activities accurately in our systems (CRM/dispatch software)

Requirements

• Fluent English (spoken and written)
• Strong organizational skills - ability to manage multiple jobs and follow up without losing track
• Tech-savvy mindset - comfortable with dispatch and CRM systems, able to explain job details to technicians
• Great phone presence - confident, empathetic, and persuasive on calls
• Results-driven and ambitious toward meeting targets
• Problem-solver - quick thinker when unexpected challenges arise
• Previous experience in customer service, call centers, scheduling, or dispatch is a plus
• Must have your own working computer (Windows only; Mac not allowed due to system compatibility)
• Must have a reliable, high-speed internet connection
• Willing to undergo a background check if selected

Benefits

• Fixed monthly pay of $700 USD, 15 days of PTO per annum.
• Commissions & bonuses available based on performance
• Work remotely from anywhere in LATAM
• Stable schedule: 6 days per week, 8 hours per day, aligned with EST
• Opportunity to grow with a U.S.-based company leading in tech services
• Fast-paced, dynamic environment where your impact is recognized

Seniority level

• Associate

Employment type

• Contract

Industry

• IT Services and IT Consulting