Proactive Remote Dispatch & Delivery Operations Specialist

Sauce; Metropolitana; Presencial; COP 141.199.000 - 203.954.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Flexible work environment

10 Paid Personal/Vacation Days

5 Paid Sick Days

11 Local Holidays

Team dinners & events

Descripción de la vacante

Sauce, a premier restaurant technology platform, seeks a proactive Remote Dispatch Agent to manage delayed and failed deliveries, coordinate with drivers and partners, and ensure prompt issue resolution. This role uses HubSpot, Slack, and delivery portals to deliver real-time support.

The position covers lunch and dinner shifts, requires strong English communication, attention to detail, and the ability to work from a home office with reliable internet.

Formación

• Experience in dispatch or logistics coordination in fast-paced environments.
• Strong written and verbal English communication.
• Comfort with remote work setup and reliable home office requirements.

Responsabilidades

• Proactive Dispatch Management: Monitor and manage delayed and failed deliveries, taking immediate steps to address issues and communicate with stakeholders.
• Coordination with Partners: Work closely with delivery drivers and third-party delivery partners using company portals and internal dashboards to ensure timely resolutions
• Multi-Channel Communication: Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues, ensuring all stakeholders are informed
• Issue Escalation: Identify systemic issues affecting delivery operations and elevate them to the appropriate teams for long-term solutions
• Documentation: Maintain detailed records of dispatch activities, evidence collection, and issue resolution to support operational improvements
• Collaboration: Support other team members and departments by sharing insights and action items to enhance our delivery processes

Conocimientos

Dispatch & Coordination

English communication

Remote work readiness

Proactive problem solving

Herramientas

HubSpot

Slack

Delivery portals

Internal dashboards

Descripción del empleo

Sauce, a premier restaurant technology platform, seeks a proactive Remote Dispatch Agent to manage delayed and failed deliveries, coordinate with drivers and partners, and ensure prompt issue resolution. This role uses HubSpot, Slack, and delivery portals to deliver real-time support.

The position covers lunch and dinner shifts, requires strong English communication, attention to detail, and the ability to work from a home office with reliable internet.