Remote Customer Support Specialist

Core Code io; Sur; Presencial; COP 22.320.000 - 35.712.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a professional Customer Service Representative to join our remote team. You will communicate clearly with customers, resolve issues, and help maintain a positive experience across email, chat, and phone channels.

The role requires at least 1 year of experience in customer service and excellent written and verbal English. You will work independently from home using CRM systems and other digital tools to support customers globally, ensuring timely resolution and high

Formación

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Conocimientos

Customer service experience

English communication

Multitasking

Independent remote work

Problem-solving

Communication

Herramientas

CRM systems

Descripción del empleo

Core Code io is seeking a professional Customer Service Representative to join our remote team. You will communicate clearly with customers, resolve issues, and help maintain a positive experience across email, chat, and phone channels.

The role requires at least 1 year of experience in customer service and excellent written and verbal English. You will work independently from home using CRM systems and other digital tools to support customers globally, ensuring timely resolution and high