Remote Customer Service Agent – Global Growth

Influx; Colombia; Remote; COP 97,201,000 - 174,961,000; Full time

Benefits offered by this job

Remote-first culture

International exposure

Career development

Job summary

Influx is seeking a Customer Service Agent to deliver outstanding support for global clients. This remote role operates on a BYOD basis with a strong focus on empathy, accuracy, and clear communication.

You will represent our clients professionally across chat, email, and calls while staying aligned with SLAs and KPIs. Ideal candidates have advanced English (B2+), prior BPO experience, and a collaborative mindset.

Qualifications

• Advanced English proficiency (B2+).
• Experience in BPO / Customer Support environments.
• Ability to handle multiple channels (chat, email, calls).

Responsibilities

• Provide high-quality customer support through chat, email and calls.
• Resolve inquiries, process refunds, reshipments, and account updates.
• Meet productivity, quality, SLA and KPI targets consistently.

Skills

Advanced English

BPO experience

Job description

Influx is seeking a Customer Service Agent to deliver outstanding support for global clients. This remote role operates on a BYOD basis with a strong focus on empathy, accuracy, and clear communication.

You will represent our clients professionally across chat, email, and calls while staying aligned with SLAs and KPIs. Ideal candidates have advanced English (B2+), prior BPO experience, and a collaborative mindset.