Work At Home - Customer Service Representative

Influx; Colombia; Remote; COP 97,201,000 - 174,961,000; Full time

Benefits offered by this job

Remote-first culture

International exposure

Career development

Job summary

Influx is seeking a Customer Service Agent to deliver outstanding support for global clients. This remote role operates on a BYOD basis with a strong focus on empathy, accuracy, and clear communication.

You will represent our clients professionally across chat, email, and calls while staying aligned with SLAs and KPIs. Ideal candidates have advanced English (B2+), prior BPO experience, and a collaborative mindset.

Qualifications

• Advanced English proficiency (B2+).
• Experience in BPO / Customer Support environments.
• Ability to handle multiple channels (chat, email, calls).

Responsibilities

• Provide high-quality customer support through chat, email and calls.
• Resolve inquiries, process refunds, reshipments, and account updates.
• Meet productivity, quality, SLA and KPI targets consistently.

Skills

Advanced English

BPO experience

Job description

Work Mode: Remote – BYOD (Bring Your Own Device)

Department: Operations / Delivery

Reports to: Team Leader

About Influx

Influx is a global customer experience and operations partner that helps fast-growing companies scale their support, operations, and back-office teams with world-class talent. We operate across multiple countries and time zones, providing opportunities for professionals to work with international clients, modern technologies, and diverse teams

At Influx, we believe that people are our greatest asset. We invest heavily in training, leadership development, and continuous improvement to help our team members grow both professionally and personally. Our culture is built on accountability, collaboration, transparency, and high performance — while maintaining a strong focus on work-life balance and long-term career growth

About the Role

We are looking for a highly motivated and customer-focused Customer Service Agent to deliver outstanding service and represent our clients with professionalism and empathy.

Key Responsibilities

• Provide high-quality customer support through multiple channels (chat, email, calls, and other platforms).
• Respond to customer inquiries, resolve issues, and fulfill service requests such as refunds, reshipments, and account updates.
• Deliver exceptional customer experiences by demonstrating empathy, clear communication, and problem-solving skills.
• Meet productivity, quality, SLA, and KPI targets consistently.
• Adhere to assigned schedules, attendance policies, and operational guidelines.
• Proactively communicate any situation that may impact performance or availability (technical issues, personal matters, health situations).
• Stay updated on client products, services, policies, and procedures.
• Participate actively in training sessions, coaching, and continuous improvement initiatives
• Accurately document cases, interactions, and updates in internal systems and tracking tools
• Receive feedback constructively and demonstrate rapid improvement.
• Support special projects and cross-functional initiatives when required.
• Maintain professional communication standards with clients and internal stakeholder.

Required Profile

• Advanced English level ( B2+ spoken and written).
• Previous experience in BPO / Customer Support environments.

Skills

• Team-oriented mindset.
• Continuous learning attitude.

Technical Requirements (BYOD)

• Reliable and stable internet connection.
• Computer with minimum Intel Core i5 processor or equivalent.
• A fully functional laptop and reliable high-speed internet are required (Windows operating system only; iOS is not supported).

Working Conditions & Benefits

• Career growth opportunities within an international organization.
• Supportive and collaborative work environment.

Why Join Us?

• Be part of a fast-growing global organization with international exposure.
• Work with innovative clients and cutting-edge tools.
• Build a long-term career with continuous learning and development opportunities.
• Enjoy a remote-first culture that values accountability, autonomy, and performance.

Join a people-centered company where your contribution truly makes an impact.