Remote Customer Service & Sales Pro — Inbound/Outbound

StratifyIQ; Bogotá; A distancia; COP 80.342.000 - 133.904.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time remote work

Flexible paid time off

Opportunities for career advancement

Ongoing learning and professional dev

Descripción de la vacante

StratifyIQ is seeking a Customer Service & Sales Representative for a full-time remote role based in Latin America. The position blends customer support with active sales, handling inbound/outbound calls, SMS, and email to drive opportunities.

Ideal candidates bring BPO/call center experience, strong English communication, and proven ability to convert conversations into sales while maintaining CRM records and meeting KPIs.

Formación

• Previous experience in a BPO, call center, customer service, or sales environment.
• Experience handling high volumes across multiple channels.
• Strong outbound calling, lead follow-up, and sales closing skills.
• Experience with Google Workspace, Gmail and Sheets.
• Excellent verbal and written English communications.
• Ability to multitask and work in a fast-paced environment.
• Strong organizational skills and a results-driven mindset.
• Comfort working with CRM systems and KPIs.

Responsabilidades

• Handle a high volume of customer interactions through inbound and outbound calls, SMS, and email.
• Provide excellent customer service by addressing inquiries, resolving issues, and maintaining positive customer relationships.
• Conduct outbound calls to follow up with leads, re-engage prospects, and generate new sales opportunities.
• Identify customer needs, recommend appropriate products or services, and convert leads into sales.
• Manage warm leads and maintain consistent follow-up across multiple channels to maximize conversion rates.
• Use Google Workspace, including Gmail, Google Sheets, and Google Calendar, to manage communications, track activities, and organize daily workflows.
• Maintain accurate customer records, interaction logs, and sales pipeline updates in CRM systems.
• Meet performance targets related to customer satisfaction, response times, call volume, and sales conversions.

Conocimientos

Outbound calling

Lead follow-up

Sales closing

Customer service

Multitasking

English proficiency

CRM proficiency

Google Sheets

Gmail usage

Herramientas

Google Workspace

CRM systems

Gmail

Google Calendar

Descripción del empleo

StratifyIQ is seeking a Customer Service & Sales Representative for a full-time remote role based in Latin America. The position blends customer support with active sales, handling inbound/outbound calls, SMS, and email to drive opportunities.

Ideal candidates bring BPO/call center experience, strong English communication, and proven ability to convert conversations into sales while maintaining CRM records and meeting KPIs.