Bilingual Call Center Agent - Customer-Obsessed

Ubiquity Global Services; Bogotá ciudad; Remote; COP 27,900,000 - 44,640,000; Full time

Job summary

Ubiquity Global Services is seeking a customer-focused teammate to ensure top-tier satisfaction on every contact. You will manage calls, identify needs, explain procedures, and provide accurate information with empathy and a positive demeanor.

Join a global CX leader delivering outstanding service across financial services, healthcare, and e-commerce. Flexibility with shifts and weekend coverage may be required to meet business needs.

Qualifications

• High School diploma or equivalent.
• Passion for delivering a stand-out customer experience.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and resolve problems.
• Ability to follow instructions for customer resolutions tasks.
• Ability to work under pressure while maintaining positive customer interactions.
• Intermediate PC navigation for providing exceptional service.
• English in business environment (85%-90%).
• Flexible with schedules including weekends, overnights, holidays, or extra shifts.

Responsibilities

• Be customer obsessed and place customer satisfaction first.
• Manage each call interaction with focus on customer happiness.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Explain procedures and answer questions to inform customers.
• Provide correct information and listen carefully to understand questions.
• Show empathy and respect with every customer interaction.

Skills

Customer focus

Verbal & written communication

Problem solving

Empathy

English proficiency

Education

High school diploma

Job description

Ubiquity Global Services is seeking a customer-focused teammate to ensure top-tier satisfaction on every contact. You will manage calls, identify needs, explain procedures, and provide accurate information with empathy and a positive demeanor.

Join a global CX leader delivering outstanding service across financial services, healthcare, and e-commerce. Flexibility with shifts and weekend coverage may be required to meet business needs.