Remote Collections Specialist — Overdue Accounts

Smart Apartment Data; Colombia; Remote; COP 46,397,000 - 57,104,000; Full time

Benefits offered by this job

Fully remote

LATAM candidates only

Competitive salary

Job summary

Smart Apartment Data is seeking a Collections Officer to recover overdue accounts for our U.S.-based customers. This phone-first role focuses on handling a portfolio of delinquent accounts with composure and persistence, pursuing payment while maintaining professionalism and integrity.

You will manage outbound calls, negotiate payment arrangements, and document progress while aiming to meet daily and weekly collections targets. LATAM-based candidates who can work remotely are encouraged to apply.

Qualifications

• Some hands-on experience actively working overdue accounts or chasing payments.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional with accountability.
• Comfortable working with targets and performance metrics.

Responsibilities

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on payments.
• Handle objections and negotiate payment arrangements.
• Maintain records and next steps of collections activity.
• Work toward daily and weekly collections targets and KPIs.

Skills

Clear communication

English proficiency

High-volume calling

Negotiation

Account collection experience

Job description

Smart Apartment Data is seeking a Collections Officer to recover overdue accounts for our U.S.-based customers. This phone-first role focuses on handling a portfolio of delinquent accounts with composure and persistence, pursuing payment while maintaining professionalism and integrity.

You will manage outbound calls, negotiate payment arrangements, and document progress while aiming to meet daily and weekly collections targets. LATAM-based candidates who can work remotely are encouraged to apply.