Collections Specialist (English required)

Safemark; Bogotá; Presencial; COP 113.357.264 - 188.928.774; Jornada completa

Descripción de la vacante

Safemark is seeking a Senior Collections Specialist in Bogotá to handle approximately 1,500 AR accounts. You will be responsible for communicating with past-due accounts, reviewing accounts for reconciliation, and negotiating payment plans. The ideal candidate demonstrates strong organizational skills and a solid understanding of basic accounting principles. Experience with ERP systems like Sage X3 is preferred. This position requires flexibility in scheduling, including willingness to work overtime if necessary.

Formación

• Understanding of basic accounting principles including accounts receivables and payables.
• Demonstrated experience in AR and collections best practices.
• Experience with ERP applications such as Sage X3.

Responsabilidades

• Communicate with accounts that are past due.
• Daily review of all open accounts receivable.
• Negotiate payment plans as needed.
• Process accounts for legal demand or collections.
• Prepare monthly bad debt reserves for Controller.

Conocimientos

Strong Organizational Skills

Analytical and critical thinking

Understanding basic accounting principles

Implementation of AR and collection best practices

ERP Applications (e.g., Sage X3)

Descripción del empleo

Senior Collections Specialist

Reporting to the Director of Revenue Management, the Senior Collections Specialist supports a portfolio of approximately 1,200 to 1,500 domestic and international AR accounts.

What you will do…

• Communicate by phone, post or email with all accounts that are past due.
• Daily review and action for all open A/r.
• Review and recommend accounts for research and reconciliation.
• Review and take action on credit hold orders.
• Create, update, and maintain all customer credit statuses.
• Working to resolve customer’s short payments.
• Collaborate with the executive team, product managers, customer service and sales force to resolve customer disputes in a timely manner.
• Contact for collection agencies and internal or external attorneys legal demand letters.
• Negotiate payment plans as needed.
• Process accounts to be sent to legal demand or collections.
• Monitor and follow up with outside agencies and attorneys regarding collection accounts.
• Review the follow-up request for accuracy, completeness, and justification – Credit memo, refunds, and payment adjustments.
• Send account statements to customers and invoice copies as requested.
• Work cross-functionally within the organization to resolve issues.
• Preparation of monthly bad debt reserve for Controller.
• Collection from purchasing companies and prepare project close outs requests.
• Excellence in Customer Service.

What we expect of you…

• Understanding of basic accounting principles including accounts receivables, accounts payable, invoicing, credits, debits, chargebacks, and credit terms.
• Demonstrated experience in implementation AR and collection “best practices” and standard.
• Strong Organizational Skills
• Analytical and critical thinking
• Flexible Schedule/Willing to work overtime when required.
• Multi-Tasking
• Experienced using ERP Applications such as Sage X3, preferred.
• Able to pass a financial background-check clean Background