Remote Collections Specialist - Growth & Compliance

Whizz; Colombia; Remote; COP 134,378,000 - 198,368,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Friendly and supportive team

Growth and international exposure

Job summary

Whizz is hiring a Collections Specialist to manage overdue accounts for a global remote team. You will monitor delinquencies, negotiate payment plans, and maintain accurate records while delivering strong customer service. The role requires 1+ year in collections, fluent English (C1), and proficiency in Microsoft Office and Google Workspace.

French/Arabic/Spanish language skills are a plus. You will work with other departments to resolve issues and ensure compliance with debt-collection laws.

Qualifications

• 1+ year of experience in Collections.
• Fluent in English (at least C1 level); knowledge of additional language (French/Arabic/Spanish) is a plus.

Responsibilities

• Monitor and track overdue accounts using established protocols to secure timely payments.
• Maintain accurate records of delinquent accounts, including payment arrangements, communications and invoices.
• Provide exceptional customer service while balancing collections goals.
• Collaborate with other departments to resolve customer issues and disputes efficiently.
• Prepare and provide regular reports on debt collection activities and progress.
• Adhere to state and federal collection laws and regulations, ensuring compliance.

Skills

Collections experience

Fluent English

Negotiation

Attention to detail

Customer service

Tools

Microsoft Office

Google Workspace

Job description

Whizz is hiring a Collections Specialist to manage overdue accounts for a global remote team. You will monitor delinquencies, negotiate payment plans, and maintain accurate records while delivering strong customer service. The role requires 1+ year in collections, fluent English (C1), and proficiency in Microsoft Office and Google Workspace.

French/Arabic/Spanish language skills are a plus. You will work with other departments to resolve issues and ensure compliance with debt-collection laws.