Collections Officer (Remote - LATAM)

Smart Apartment Data; Colombia; Remote; COP 46,397,000 - 57,104,000; Full time

Benefits offered by this job

Fully remote

LATAM candidates only

Competitive salary

Job summary

Smart Apartment Data is seeking a Collections Officer to recover overdue accounts for our U.S.-based customers. This phone-first role focuses on handling a portfolio of delinquent accounts with composure and persistence, pursuing payment while maintaining professionalism and integrity.

You will manage outbound calls, negotiate payment arrangements, and document progress while aiming to meet daily and weekly collections targets. LATAM-based candidates who can work remotely are encouraged to apply.

Qualifications

• Some hands-on experience actively working overdue accounts or chasing payments.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional with accountability.
• Comfortable working with targets and performance metrics.

Responsibilities

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on payments.
• Handle objections and negotiate payment arrangements.
• Maintain records and next steps of collections activity.
• Work toward daily and weekly collections targets and KPIs.

Skills

Clear communication

English proficiency

High-volume calling

Negotiation

Account collection experience

Job description

About the Role

We're looking for a Collections Officer to recover overdue accounts for our U.S.-based customers. This is a phone-first role: you'll own a portfolio of delinquent accounts and work them until they're resolved, which means staying composed and persistent when customers delay, deflect, or push back. We're hiring how you handle the call, not how many years you've been doing it. If your collections experience is recent or limited.

What You'll Do

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on outstanding payments.
• Handle customer objections and payment delays professionally.
• Negotiate payment arrangements and follow up consistently on payment commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs

Requirements

• Some hands-on experience actively working overdue accounts — calling or contacting customers who owe money, handling objections, or negotiating payment arrangements. A few months counts. We're not screening on years.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional.
• Strong follow-through and accountability.
• Comfortable working with targets and performance metrics

This Role Is Not a Fit If:

• Your work has been reconciliation, posting, invoicing, or data entry, with no direct contact chasing customers for payment
• You've handled inbound payment support or customer retention rather than pursuing overdue accounts

Benefits

• $1,300-$1,600/month, depending on relevant experience and demonstrated collections expertise
• LATAM-based candidates only
• Fully remote