Collections Specialist (Hindi/Punjabi speaker) | Remote

Whizz; Colombia; Remote; COP 95,490,000 - 171,881,000; Full time

Benefits offered by this job

Performance bonuses

International team

Professional growth

Job summary

Whizz is seeking a Collections Specialist to join our remote team and support our growth. You will monitor overdue accounts, maintain records, and coordinate with departments to secure payments. This role requires 1+ year in collections, fluent English (C1) with Hindi/Punjabi as a bonus, and strong negotiation skills.

Proficiency with Microsoft Office and Google Workspace is essential. 40 hours weekly within EST hours.

Qualifications

• 1+ year of experience in Collections.
• Fluent in English (C1) and knowledge of Hindi/Punjabi is a plus.
• Proficiency with Microsoft Office and Google Workspace.
• Strong negotiation skills and attention to detail.

Responsibilities

• Monitor overdue accounts and secure timely payments.
• Keep accurate records of delinquent accounts, payment arrangements and invoices.
• Provide excellent customer service while managing collections.
• Collaborate with other departments to resolve issues and disputes.
• Prepare regular reports on debt collection activities and progress.
• Ensure compliance with state and federal collection laws.

Skills

English fluency (C1)

Hindi/Punjabi (bonus)

Negotiation skills

Microsoft Office

Google Workspace

Customer service

Tools

Microsoft Office

Google Workspace

Job description

Position: Collections Agent

Location: Remote

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we're seeking a Collections Specialist to join our remote team and support our growth.

Responsibilities:

• Monitor and track overdue accounts, using established protocols to secure timely payments
• Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts
• Collaborate with other departments to resolve customer issues and disputes efficiently
• Prepare and provide regular reports on debt collection activities and progress
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities

Requirements:

• 1+ years of experience in Collections
• Fluent in English (at least C1 level), knowledge of additional language Hindi/Punjabi
• Proficiency with Microsoft Office and Google Workspace
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers
• High-speed internet connection, personal computer, and headset
• Knowledge of state and federal collection laws (preferred)

Working Hours:

• 40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame
• Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours

Benefits:

• Competitive salary with performance bonuses
• Friendly and supportive team
• Opportunity to work and grow professionally at an international level