Senior Account Manager - Remote Client Success & Growth

Somewhere; Colombie; À distance; COP 141 958 000 - 177 447 000; Temps partiel

Résumé du poste

Somewhere is seeking a Senior Account Manager to lead client relationships, drive retention, and ensure long-term satisfaction across a portfolio of high-value accounts. You will serve as the strategic bridge between enterprise clients and internal design and operations teams, ensuring proactive management of velocity and client outcomes.

The role requires a proactive, business-minded partner who understands retention dynamics in agency or productized-service models, with the ability to turn

Qualifications

• 4+ years in senior account management within a creative/tech SaaS environment.
• Deep understanding of creative workflows and subscription/agency models.
• Proven retention and churn-reduction experience in fast-paced settings.

Responsabilités

• Client Relationship & Retention Management: Serve as the primary contact for high-value accounts, build trust, and maximize account lifetime value.
• Account Strategy & Growth: Identify opportunities for expansion, upsell, and retention; anticipate churn risks and address them.
• Creative Alignment & Briefing: Translate client requests into clear briefs for design teams ensuring brand-aligned output.
• Workflow & Escalation Leadership: Monitor delivery velocity, spot bottlenecks, and handle high-level client feedback.
• Performance & Feedback Loops: Conduct regular business reviews and gather feedback to improve the service experience.

Connaissances

Client relationships

Retention strategies

Upselling

Proactive problem-solving

Description du poste

Somewhere is seeking a Senior Account Manager to lead client relationships, drive retention, and ensure long-term satisfaction across a portfolio of high-value accounts. You will serve as the strategic bridge between enterprise clients and internal design and operations teams, ensuring proactive management of velocity and client outcomes.

The role requires a proactive, business-minded partner who understands retention dynamics in agency or productized-service models, with the ability to turn