Remote Client Success & Expansion Lead

Valatam; Colombia; A distancia; COP 75.701.000 - 102.420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off and performance bonuses

Monthly medical insurance stipend

Birthday and work-anniversary bonuses

Gym and wellness allowance

Unlimited online fitness classes

Company events and Christmas celebrate

Descripción de la vacante

Valatam is seeking a results-driven Client Success & Expansion Manager to lead our Account Management team. This 100% remote, full-time role focuses on protecting existing revenue and driving growth across active clients in Latin America.

You will oversee Account Managers, optimize retention, and coach the team to close upsells through consultative client management, delivering high operational impact and career growth.

Formación

• Fluent English & Spanish (C1-C2 level)
• Proven track record in B2B Customer Success or Account Management leadership, preferably managing remote teams
• Strong expertise in account retention, churn prevention strategies, and closing B2B upsells/account expansions
• Advanced proficiency in HubSpot CRM, account health tracking, and pipeline management
• Experience in BPO, nearshore staffing, or virtual assistant services preferred
• Dedicated quiet home office, stable high-speed internet, and reliable backup
• Bachelor's or Associate's degree preferred

Responsabilidades

• Lead a team of Account Managers and set retention/expansion targets
• Monitor account health and implement retention plans for at-risk clients
• Drive account growth by identifying staffing needs and closing extra placements
• Oversee onboarding/check-ins, formal review cadences, and client feedback routines
• Document and enforce account management workflows in HubSpot
• Track KPI scorecards and provide weekly forecasts and monthly analyses to leadership

Conocimientos

Leadership

Account management

Retention strategy

Upselling

Remote team management

Bilingual communication

Educación

Bachelor's or Associate's degree preferred

Herramientas

HubSpot CRM

Descripción del empleo

Valatam is seeking a results-driven Client Success & Expansion Manager to lead our Account Management team. This 100% remote, full-time role focuses on protecting existing revenue and driving growth across active clients in Latin America.

You will oversee Account Managers, optimize retention, and coach the team to close upsells through consultative client management, delivering high operational impact and career growth.