Remote People Operations & Performance Associate

Valatam; Colombia; Remote; COP 33.547.000 - 38.844.000; Vollzeit

Benefits dieser Stelle

Hourly rate-based compensation (USD)

Paid time off and performance bonuses

Monthly medical insurance stipend

Birthday and work-anniversary bonuses

Gym and wellness allowance

Unlimited online fitness classes

Company events and Christmas Celebr

Zusammenfassung

Valatam is seeking a Remote People Operations & Performance Associate to monitor VA performance, attendance, and coaching, while collaborating with HR, Account Management, and Finance to enhance service quality and retention.

You will analyze performance data, maintain accurate reports, and support engagement initiatives, with strong emphasis on communication and feedback in a remote Latin American context.

Qualifikationen

• Fluent in English (C1/C2) and Spanish.
• 2-3 years of experience in people management, account management, HR workforce management, or productivity coordination.
• Experience tracking KPIs, productivity, attendance, deliverables, or service quality.
• Proficient in Google Workspace and Microsoft Office.
• Experience with Asana, Notion, Trello, or similar project management tools is a plus.
• Experience with time-tracking tools is a plus.
• Excellent interpersonal and coaching skills, with the ability to give constructive feedback.
• Excellent communication and attention to detail.

Aufgaben

• Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports.
• Identify performance risks, analyze root causes, and implement timely improvement plans.
• Conduct regular check-ins and coaching sessions, and implement improvement plans when necessary.
• Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement.
• Validate undertime and overtime data for accurate, timely submission to Finance.
• Partner with Account Management to align VA performance with client expectations and address concerns.
• Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends.
• Support VA engagement, recognition, development, and retention initiatives.
• Contribute to broader HR programs, new-hire training, and administrative projects.
• Other related tasks as needed.

Kenntnisse

Fluent English

Spanish

People management

KPIs tracking

Coaching

Interpersonal communication

Attention to detail

Ausbildung

Bachelor's or Associate's degree preferred

Tools

Google Workspace

Microsoft Office

Asana

Notion

Trello

Time-tracking tools

Jobbeschreibung

Valatam is seeking a Remote People Operations & Performance Associate to monitor VA performance, attendance, and coaching, while collaborating with HR, Account Management, and Finance to enhance service quality and retention.

You will analyze performance data, maintain accurate reports, and support engagement initiatives, with strong emphasis on communication and feedback in a remote Latin American context.