Remote Client Intake & Care Coordinator

Seamless Assist; Bogotá ciudad; A distancia; COP 17.941.000 - 26.912.000; A tiempo parcial

Descripción de la vacante

Seamless Assist is seeking a Client Intake & Care Support Coordinator for a home care agency. You will respond quickly to inquiries, schedule visits, and help with light billing and compliance behind the scenes.

This remote, part-time role requires fast, warm communication, English proficiency, and availability during Eastern Time business hours. The position emphasizes empathy and organized follow-up across multiple leads.

Formación

• 2+ years of experience in a healthcare-adjacent, caregiving, or medical administration role (geriatric or cardiology-related experience is a plus).
• Strong written and verbal communication in English.
• Comfortable working without AI tools day-to-day — this role does not use AI on any client- or health-related task, in line with HIPAA and compliance requirements.
• Able to work Eastern Time (US) business hours, with strong availability from late morning through early evening.
• Warm, unhurried phone presence, even when juggling multiple leads and follow-ups at once.
• Comfortable with detail-heavy, recurring admin work, with accuracy that doesn't slip under a steady pace.

Responsabilidades

• Monitor incoming leads and respond within minutes of a new inquiry.
• Run a structured multi-touch follow-up cadence — call, text, and email — over the first two weeks after contact, so no lead goes cold.
• Book qualified leads into the team's calendar for calls and in-home visits.
• Handle ongoing follow-up touches with existing leads and clients, always with empathy — many are making a hard decision about a loved one's care.
• Manage rescheduling requests and keep the calendar accurate and up to date.
• Support recurring billing, invoicing, and compliance reporting, and keep records organized.
• Operate within a secure, access-controlled account, following HIPAA-compliant handling of client and health information.

Conocimientos

Communication

Empathy

Organization

Attention to detail

Bilingual English/Spanish

Herramientas

Lead management platforms

Billing software

Invoicing tools

Descripción del empleo

Seamless Assist is seeking a Client Intake & Care Support Coordinator for a home care agency. You will respond quickly to inquiries, schedule visits, and help with light billing and compliance behind the scenes.

This remote, part-time role requires fast, warm communication, English proficiency, and availability during Eastern Time business hours. The position emphasizes empathy and organized follow-up across multiple leads.