Remote Legal Intake & Client Communications Specialist

NeoWork; Colombia; Presencial; COP 30.000.000 - 40.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance for contractors

Holiday Extra Pay

Remote work with flexible hours

Mental health days

Performance-based incentives

Descripción de la vacante

NeoWork seeks a Legal Intake & Client Communication Specialist to be the first contact for new leads, clients, and providers. You will handle inbound/outbound communications with empathy, guide conversations toward next steps, and document everything accurately in the firm's systems.

The role blends client support with light sales and retention, requires strict adherence to intake scripts, and works from a remote home-based setting. English fluency and high attention to detail are essential.

Formación

• Strong spoken English and clear, professional written communication.
• Prior experience in legal intake, personal injury, mass tort, healthcare intake, insurance claims, or regulated contact centers.
• Comfort with consultative and persuasive conversations, including closing for next steps or signatures.
• Ability to handle distressed or urgent callers with emotional control and empathy.
• High attention to detail and strict adherence to intake scripts and qualification criteria.
• Experience working with CRM systems, legal case management tools, or similar platforms.
• Ability to perform well in a fast-paced, high-volume environment.

Responsabilidades

• Handle inbound calls from new leads, referrals, and active clients.
• Conduct outbound follow-ups via phone, SMS, and email (daily for up to 14 days).
• Qualify personal injury and mass tort cases based on defined criteria.
• Guide qualified callers through next steps and secure completed intake and signed engagement.
• Coordinate and confirm e-signatures and required documentation.
• Warm transfer qualified cases to attorneys or intake managers.
• Provide status updates to clients and respond to inquiries professionally.
• Escalate urgent situations related to injuries, medical needs, or legal deadlines.
• Maintain accurate and detailed case notes in FileVine or CRM systems.
• Support surge intake needs during mass tort campaigns.

Conocimientos

Client communication

Empathy

Detail oriented

CRM systems

Regulated environments

Herramientas

FileVine

CRM systems

Legal case management tools

Descripción del empleo

NeoWork seeks a Legal Intake & Client Communication Specialist to be the first contact for new leads, clients, and providers. You will handle inbound/outbound communications with empathy, guide conversations toward next steps, and document everything accurately in the firm's systems.

The role blends client support with light sales and retention, requires strict adherence to intake scripts, and works from a remote home-based setting. English fluency and high attention to detail are essential.